About the role
Technical Skill Sets:
Essential:
Good understanding of Windows 11 enterprise environment and UI (User profile, email configuration, Appl installing)
2-4 year’s hands-on experience with office productivity tools like Word, Excel, PowerPoint and Outlook
Basic understanding of MS networking setup and configuration for PCs (DHCP, DNS, IP configuration)
1-2 years’ experience of managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc.)
1-2 years’ experience with international service desk and remote support tools (RDP, GTA, PCAnywhere etc.)
Basic knowledge of ITIL framework (V3.0 foundation would be added advantage)
Clear understanding of Network and Server fundamentals.
Logical frame of mind to articulate and troubleshoot new issues.
Preferred:
Experience in supporting enterprise applications like Oracle EBS will be added advantage
Knowledge of installing and support of Studio.Net, Visio would be added advantage
Working with ServiceNow
Working with Mac OS
Behavioral Skill Sets
Excellent verbal and written communication
Ability to execute assigned tasks independently and work as team player
Ability to follow work process completely and correctly
Document and enhance efficiency and user experience for work processes
Responsibilities:
Attending IT service desk calls and following appropriate procedures
Providing Level – 1 & 2 technical support around Windows, Office, VPN, Telephony, Server infrastructure, Enterprise applications etc.
Follow and create knowledge articles to document resolutions.
Proactively monitor key parts of infrastructure and provide initial troubleshooting support.
Ensure user satisfaction
Working in 24x7 Environment.
Aplyr's read
Harris Computer excels in delivering specialized software solutions for diverse sectors, attracting tech-savvy professionals passionate about innovation and operational efficiency.
What's promising
- •Harris Computer offers diverse roles across various sectors, enhancing career growth opportunities.
- •The company focuses on innovative technology solutions, appealing to those interested in cutting-edge software development.
- •Remote work options are available, providing flexibility for employees in different roles.
What to watch
- •Limited public information about company culture and work-life balance.
- •The company's focus on multiple industries may dilute specialization in any single sector.
- •Potential challenges in maintaining consistent innovation across diverse software solutions.
Why Harris Computer
- •Harris Computer's specialization in public sector and utilities software differentiates it from general tech firms.
- •The company offers roles in emerging fields like AI, reflecting a commitment to future technologies.
- •Harris Computer's focus on operational efficiency solutions provides a niche appeal to process-oriented professionals.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Harris Computer
Harris Computer is a leading provider of software solutions for various industries, including public sector, utilities, and healthcare. The company focuses on delivering innovative technology solutions to improve operational efficiency.
