About the role

Aplyr's Quick Take

This role involves developing and supporting conversational applications, particularly IVR systems, as part of a large team at Cigna. You'll be coding, testing, and collaborating with various stakeholders to enhance customer interactions across multiple channels. It's primarily an individual contributor role with a focus on technical development.

Good fit

Ideal candidates have at least 5 years of experience in application development, particularly with conversational AI and IVR systems. A background in a large enterprise environment and familiarity with a broad tech stack is essential.

Worth noting

The position allows for remote work, which is a plus for flexibility. However, the role's responsibilities and day-to-day tasks are somewhat vague, making it hard to gauge the exact expectations.

Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the St. Louis, MO location to develop and support conversational Call flow to meet the overall goal of the business and program.

Responsibilities:

• Work as part of a large transformational program team that will enable many lines of business in the enterprise.

• Enable meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and lead the organization in adopting increasingly advanced capabilities.

• Build, develop, and support Conversational IVRs (Integrated Voice Response) and perform unit and component tests aligned to business needs and in accordance with technology architecture standards.

• Build, configure and implement CAI applications.

• Design user experience for multimedia applications.

• In conjunction with the Solution Architect, assist the Application Owner, Development Manager, and Technical Delivery Lead by providing effort estimates for new projects and initiatives.

• Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).

• Collaborate and interact directly with design, business and technology partners.

• Perform technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance.

• Create and maintain quality code.

• Ensure defect free programming consistent with standards.

• Provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding.

• May work remotely.

Qualifications:

• Bachelor’s degree in Computers or Engineering and 5 years of experience.

• Must have experience with: Conversational AI development;

• IVR application development;

• Genesys including Genesys GVP and Genesys Desktop;

• Java Development including VXML and client backend integration;

• Jira or similar tools; Confluence or similar tools;

• Working within a large-scale financial enterprise environment;

• Voice and digital domain testing tools such as Hammer and Cyara;

• Spring/Springboot; JavaScript; Hibernate; RestAPI; Microservices;

• MongoDB; Kafka; Rabbit MQ; Redis; Postgre SQL;

• Oracle SQL; HTML; ReactJS; AWS; Kubernetes; Jenkins; React;

• Testing technologies including Junit, EasyMock, and Mockito;

• Monitoring instrumentation using Graphite, Splunk, and Grafana;

• KORE Platform; and Nuance.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Aplyr's read

Cigna is a global health services leader, attracting professionals dedicated to advancing healthcare solutions and improving patient outcomes worldwide.
Synthesized from recent postings & public sources

What's promising

•Cigna's diverse roles offer opportunities across healthcare, technology, and customer service sectors.
•The company's global presence allows for international career growth and mobility.
•Cigna invests in innovative health solutions, fostering a forward-thinking work environment.

What to watch

•The healthcare industry faces regulatory challenges that may impact Cigna's operations.
•Cigna's large size can lead to bureaucratic processes that slow decision-making.
•Limited public information about Cigna's internal culture and employee satisfaction.

Why Cigna

•Cigna's integration of Evernorth enhances its healthcare service offerings.
•The company emphasizes innovation in health technology and AI enablement.
•Cigna's focus on military and veteran partnerships sets it apart in healthcare services.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Cigna

Cigna

cigna.com

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Cigna Healthcare is a global health services company dedicated to improving the health, well-being, and peace of mind of those they serve. They offer a wide range of health insurance products and services, including medical, dental, behavioral health, pharmacy, and disability insurance.