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Customer Service Representative

Johnson Brothers Liquor CompanyJohnson Brothers Liquor Company·Beverage Distribution

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Posted

36 days

01

About the role

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Job Description:

Operating since 1987, Johnson Brothers of Indiana is one of the state’s largest distributors. The company began its operation in Michigan City and Fort Wayne as Indiana Wholesale Wine & Liquor. Today, our more than 200 team members provide our portfolio of world-class wines and spirits to retail stores, iconic restaurants, and world-class hotels throughout the Hoosier state.

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

Job Duties:

  • Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.

  • Assisting customers with questions regarding order status, pricing, and shipping issues.

  • Accurate data entry of customer orders.

  • Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.

  • Answering telephone and utilizing the switchboard to transfer calls as needed.

  • Assist the team as needed and be able to backup other jobs during vacations and illness.

 

Job Requirements:

  • 2 year Business related degree (preferred).

  • Excellent written and verbal communication skills with professional telephone etiquette

  • Resolution driven and customer service oriented

  • Ability to multi-task and meet deadlines in a fast paced, high volume environment.

  • Detail oriented with strong organization skills.

  • Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful

  • Perform wide variety of administrative duties as assigned

  • Local candidates preferred (no relocation package available)

Worker Sub-Type:

Regular

Time Type:

Full time
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Aplyr's read

Johnson Brothers Liquor Company thrives as a major U.S. distributor of wines and spirits, attracting professionals passionate about beverage sales and distribution.

Synthesized from recent postings & public sources

What's promising

  • Strong market presence with a diverse product range in wines and spirits.
  • Opportunities for career growth in various U.S. locations.
  • Focus on luxury and specialty products attracts niche market expertise.

What to watch

  • High competition in the beverage distribution industry.
  • Potential for demanding work hours in sales and delivery roles.
  • Limited public information about company culture and employee satisfaction.

Why Johnson Brothers Liquor Company

  • Family-owned business with a long history in the beverage industry.
  • Emphasis on luxury wine specialization sets it apart from competitors.
  • Wide geographic reach with roles in multiple U.S. cities.

Aplyr’s read is generated by AI from public sources. Was it useful?

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About Johnson Brothers Liquor Company

Johnson Brothers Liquor Company

Johnson Brothers Liquor Company

View company

Johnson Brothers is a leading distributor of fine wines and spirits, providing a wide range of products to retailers and restaurants across the United States.

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