Product Operations Manager

About PublicInput

PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and manage better communication with the public.

Based in Raleigh, NC, the company was founded with a vision to access and elevate historically underrepresented communities in the municipal and state planning process, while simultaneously streamlining cumbersome administrative work that so often prevents equitable outcomes.

With a shared background in planning consulting, the company’s co-founders believe that technology can play a key role in making government more responsive and representative of communities' broadest needs.

Our Approach

Many engagement solutions only address small parts of the engagement process, offering a piecemeal approach that relies on third-party partnerships to fill in the gaps. 

PublicInput uses a unified approach, blending traditional and virtual engagement tactics via one integrated platform. 

Reliable, equitable, and simple, our easy-to-use user interface gives governments all the tools needed to facilitate successful public engagement.

Our Culture

PublicInput is driven by the idea that “life is all about the people you meet and the things you create with them.” We are privileged to work with exceptionally talented colleagues to create a meaningful change for governments and society.

PublicInput’s mission is to enable collaborative democracy through technology. This means creating systems that allow governments to build relationships with their community through more reliable communication, lowered barriers to participation, and data analytics to understand what they’re hearing.

That is why we work hard to be the experienced and empathetic innovation partner that state and local governments deserve, while building an exceptional team and company.

About The Role & You

PublicInput is seeking a Product Manager with experience in the B2B or B2G space to bring dedicated capacity and leadership to our product development process. This role reports directly to the CPO and interfaces with the Engineering Team, Customer Success Team, and Marketing Team.

What You Will Do

• Develop cross-functional business processes and manage the tools the product and engineering team uses to increase team effectiveness
• Run sprint ceremonies like daily scrum meetings, planning and reviews, and project retrospectives  
• Facilitate cross-functional discussions
• Document sprint and feature release notes
• Make data-informed and  analysis-based process improvement recommendations to the product and engineering team leadership
• Organize tickets in the  company’s project management system (DevOps, Asana) to make sure accurate project statuses are available for consumption
• Maintain product documentation, including internal stakeholder training materials
• Suggest and help gather metrics to be used by business leadership

Skills and Experience

Professional Qualifications

• Bachelor’s Degree in Business, Administration, Communications, Engineering, or equivalent work experience
• 2+ years of experience as a product operations manager and/or scrum master and/or customer experience manager for a SaaS product
• Experience working  across cross-functional teams
• Experience with Agile Development methodology and testing methodologies
• Govtech experience preferred, but not required
• Experience with project management,  product analytics and AI tools is a plus
• Proficiency in creating and enforcing business processes
• Demonstrated ability to balance multiple, competing priorities in a fast-paced environment

Personal Qualifications

• Empathetic, creative, and pragmatic Problem Solver
• Enjoys an