Customer Service Specialist I

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you are part of Thermo Fisher Scientific, you will do ambitious work, and be part of a team that values performance, quality, and innovation. As a member of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in
R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. As part of our global team, what you do contributes directly to our Mission: - enabling our customers to make the world healthier, cleaner and safer, alongside receiving strong support for your own career growth.

How will you make an impact?

As a Customer Service Specialist I within Comparator Customer Service and Supply Chain Support, you will be a primary contributor to the accuracy of financial forecasts and the performance of the Comparator group. Your work ensures timely invoicing, accurate cost reviews, and reliable supply chain date entry supporting operational and financial performance.

Position Summary & Key Responsibilities:

The Comparator Customer Service Specialist I supports the Comparator Customer Service Admin Team and the Supply Chain Support Team. Daily activities include reviewing project documentation, initiating client invoices, reviewing purchase and freight costs, and maintaining

KPI tracking

1. Timely Processing of Client Invoices

• Prepare and verify documents required for invoicing and transfer to Finance team

• Update and maintain finance information in IT systems to enable global performance tracking by Finance partner

• Prepare Key Performance Indicators for customer business reviews

• Invoice comparator products and comparator freight charges

• Prepare folders for invoicing and ensure all required documents are available

• Raise prepayment TBIs (To Be Invoiced), product TBIs and freight TBIs and send to Finance with necessary documentation

• Interface with Finance regarding TBIs and client invoices (point of contact)

• Collect client-specific invoice requirements and ensure compliance with customer contracts

• Ensure SFDC information is up to date and resolve missing or conflicting information with responsible owners

• Prepare documents for internal and external audits; redact and provide requested records to auditors

• Support PMs with quotes (route of goods, VAT rules, estimated freight, insurance, FX rates)

• Ensure 100% accuracy in invoice creation and that projects are invoiced within the same fiscal period

• Maintain quality and accuracy during high workload periods

2. IT-Systems Update

• Regularly update delivery scheduled dates in Salesforce (before month, quarter & year end)

• Work with Finance to ensure accurate accruals list at month end (customer and suppliers)

• Enter and maintain data in KPI sheets

3. Diverse / Compliance Support

• Support Project Management for freight estimates and import/export or Incoterms queries

• Apply and respect all relevant SOPs

4. Principal Contacts

• Internal: Comparator PM team (Basel and other sites); Logistics; Finance; QA; Goods- In/Out; P&P

• External: Clients; Couriers (as required)

Experience, Knowledge & Skills:

• Degree in Business, Finance, Supply Chain, Logistics or related field OR equivalent education with significant commercial content

• 2–5 years’ experience in supply chain or finance, preferably within a pharmaceutical environment

• Ability to multitask with attention to detail

• Excellent communication, coordination, and negotiation skills

• Good written and verbal communication skills in English

• User experience in ERP systems (beneficial) and strong MS Office skills

How will you get here?

• Relevant degree or equivalent experience

• Experience in pharmaceutical supply chain or finance preferred

• Fluency in English (written and verbal)

Note: This job description outlines the role’s primary responsibilities and expectations but is not an exhaustive list. Duties may evolve based on business needs.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives
are valued.

Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination based on any protected characteristic.