About the role

Aplyr's Quick Take

This role is primarily about managing existing customer accounts to drive revenue growth through upselling and cross-selling additional products. You'll be expected to engage proactively with clients, conduct outreach, and manage a sales pipeline, all while working remotely during North American EST hours. It's an individual contributor role focused on sales rather than team management.

Good fit

Ideal candidates will have a background in account management or sales, preferably with experience in SaaS or tech. Strong communication skills and a proactive approach to customer engagement are essential, along with the ability to manage multiple opportunities at once.

Worth noting

The role requires a high volume of outbound activity, which may not suit everyone. Additionally, being remote but tied to North American hours could be challenging for some, so flexibility is a must.

NOTE: This is a FULLY remote role, but the candidate must be based in the Philippines and be willing to work North American EST hours.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn . Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

As an Account Manager at Hostaway, you will own the post-sale commercial relationship with our global customer base. Your primary objective is to drive Net Revenue Retention (NRR) by expanding customer accounts through the adoption of add-on products and strategic upsells.

You will be a key commercial driver, proactively engaging with accounts to uncover expansion opportunities and ensure customers are maximizing the value of the Hostaway ecosystem. This role demands a high volume of outbound activity, disciplined pipeline management in Salesforce, and strong cross-functional collaboration.

This role will require you to work North American EST hours.

Your mission

Own and exceed monthly and quarterly ARR targets by driving the adoption of key add-on products such as Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.
Collaborate with regional CSMs (for Mid-Market/Enterprise) to identify expansion opportunities within their portfolios. You will act as the commercial expert, leading the sales cycle for add-ons and upsells identified by the CS team.
Maintain a high-integrity, accurate forecast and pipeline in Salesforce. You will be responsible for managing a high volume of opportunities simultaneously, with clear next steps and close dates.
Execute targeted outbound campaigns, making large quantities of calls, emails, and demos daily to a global portfolio of existing customers to generate new expansion pipelines.
Become an expert on the value proposition of Hostaway's add-on solutions. You will lead discovery calls, product demonstrations, and commercial negotiations, effectively overcoming objections to close deals.
Manage the commercial aspects of the customer relationship post-sale. This includes structuring deals, ensuring contracts and addenda are executed correctly, and managing renewals where expansion opportunities are present.
Develop and execute targeted business strategies for your portfolio, managing the full sales process from initial scoping to contract closure with operational rigor.
Act as a crucial feedback loop to the Product, Marketing, and Sales teams, sharing insights from customer conversations to inform product strategy and go-to-market motions.

Skills & Tags

go rust ai ios product design marketing sales

Aplyr's read

Hostaway is a dynamic player in hospitality tech, attracting remote talent worldwide to enhance vacation rental management with innovative solutions.
Synthesized from recent postings & public sources

What's promising

•Hostaway offers a fully remote work environment, attracting global talent and providing flexibility.
•The company focuses on innovative AI-driven solutions to streamline property management.
•Hostaway's platform supports integration with major booking channels, enhancing visibility for clients.

What to watch

•Rapid growth may lead to challenges in maintaining company culture and communication.
•Dependence on the vacation rental market makes Hostaway vulnerable to industry fluctuations.
•Limited public information about employee benefits and career development opportunities.

Why Hostaway

•Hostaway specializes in vacation rental management, setting it apart from general property management software.
•The company emphasizes AI and automation to improve operational efficiency for property managers.
•Hostaway supports a diverse range of global roles, reflecting its commitment to a remote-first culture.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Hostaway

Hostaway

hostaway.com

View company

Hostaway is a property management software designed for vacation rental businesses, providing tools for managing bookings, guest communications, and channel distribution. Their platform helps property managers streamline operations and enhance guest experiences, making it easier to manage multiple listings across various platforms.