About the role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Hospital/Hospital Systems (Commission)

Job Category:

Professional

All Job Posting Locations:

Bangkok, Bangkok, Thailand

Job Description:

Phaco Specialist

Purpose of the Role

The Phaco Specialist is responsible for providing clinical, technical, and commercial support for Surgical Vision products, particularly within cataract surgery (phacoemulsification). This role partners closely with specialty physicians, healthcare professionals, and cross-functional teams to drive clinical adoption, deliver customer value, and achieve business growth.

Duties & Responsibilities

Clinical & Surgical Support

Provide in-theatre (OR) support during cataract procedures using phacoemulsification systems
Advise ophthalmologists and healthcare professionals on clinical techniques, product usage, and surgical optimization
Support customer accounts in improving surgical outcomes, workflow efficiency, and patient care
Act as a clinical expert on phaco systems, intraocular lenses (IOLs), and related ophthalmic solutions

Training & Capability Building

Deliver product training, in-service education, and clinical workshops for surgeons, nurses, and OT staff
Support capability development initiatives for physicians adopting or advancing phaco techniques
Partner with marketing and medical teams on education programs, congress activities, and innovation initiatives

Sales & Business Support

Contribute to Clinical Sales – Specialty Physicians initiatives by supporting account growth and market penetration
Generate and implement growth initiatives through analysis of market trends, customer insights, and competitive landscape
Support sales strategies by providing clinical differentiation and data-driven customer retention approaches
Collaborate with commercial teams to achieve sales objectives and strengthen competitive positioning

Customer & Account Management

Build strong relationships with ophthalmologists, KOLs, and key hospital stakeholders
Identify opportunities to expand product utilization and develop new business within assigned accounts
Provide ongoing post-sales support, including troubleshooting and case follow-up to ensure customer satisfaction

Strategy & Innovation

Contribute to projects, programs, and innovative initiatives to advance Clinical Sales strategy
Integrate insights from analytics, market trends, and customer feedback to continuously improve business performance
Support the development of customer-centric, data-driven strategies to enhance retention and growth

Compliance & Credo-Based Leadership

Ensure adherence to Johnson & Johnson policies, ethical standards, and regulatory requirements
Understand and apply Johnson & Johnson’s Credo and Leadership Imperatives in all interactions
Maintain accurate documentation of customer engagements, training activities, and feedback

Qualifications & Requirements

Education

Bachelor’s degree in Biomedical Engineering, Life Sciences, Nursing, Optometry, or related field

Experience

2–5 years of experience in medical device sales or clinical support
Experience in ophthalmology, especially cataract or phaco systems, is preferred

Skills & Competencies

Strong clinical aptitude in ophthalmology and surgical environments
Excellent stakeholder management and communication skills
Ability to provide hands-on support in operating room settings
Strong analytical mindset with ability to translate data into actionable insights
Customer-focused with strong influencing and relationship-building capabilities

Required Skills:

Preferred Skills:

Business Behavior, Communication, Consulting, Cross-Selling, Customer Centricity, Customer Effort Score, Customer Retentions, Execution Focus, Goal Attainment, Hospital Operations, Innovation, Market Research, Medicines and Device Development and Regulation, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection

Aplyr's read

Johnson & Johnson is a healthcare giant known for its diverse product range and global reach, attracting professionals in pharmaceuticals, medical devices, and consumer health.
Synthesized from recent postings & public sources

What's promising

•Strong global presence ensures stability and diverse opportunities.
•Commitment to innovation in pharmaceuticals and medical devices.
•Robust investment in research and development fosters cutting-edge advancements.

What to watch

•Facing ongoing legal challenges related to product safety.
•Complex organizational structure can slow decision-making processes.
•Intense competition in the healthcare sector may impact market share.

Why Johnson & Johnson

•Operates across three distinct sectors: pharmaceuticals, medical devices, and consumer health.
•Pioneering initiatives in advanced medical technologies and treatments.
•Long-standing reputation for quality and trust in consumer health products.

Aplyr’s read is generated by AI from public sources. Was it useful?