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Mid-Level
Triage Technician - IBM Operations (Night Shift)
Confirmed live in the last 24 hours
LightEdge Solutions
Des Moines, Iowa
On-site
Posted April 18, 2026
Job Description
The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
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