Lead Analyst, Business Systems

Confirmed live in the last 24 hours

Zocdoc

USA Remote

Hybrid

Posted April 1, 2026

Job Description

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your impact on our mission

You will be part of a high-caliber team of Salesforce professionals, helping to support an ever growing and innovative company. Given the GTM and CX applications that support teams across Zocdoc, you will collaborate with stakeholders across every department to ensure they have the right tools at hand to stay productive and successful.

You’ll enjoy this role if you...

Are user-centric - you prioritize user needs and experience in order to deliver maximum value
Love solving complex problems using technology
Don’t settle for the status quo, and are constantly in search of ways to optimize processes
Thrive in a key role within a fast-paced, ever-evolving tech company

Your day-to-day is...

Acting as a strategic thought partner to stakeholders across the company, with a priority on an excellent user experience.
Lead end-to-end execution of strategic initiatives with limited guidance, ensuring alignment with organizational objectives.
Working with other analysts, solution architects, and system administrators to design and build scalable solutions.
Gathering and documenting requirements via user stories, process flows, and functional specifications.
Prioritizing business needs and establishing roadmaps for your assigned domains.
Managing and scoping inbound feature and enhancement requests from internal users.

You’ll be successful in this role if you have...

5+ years of experience working with GTM applications (Salesforce, Gong, Dialpad, Zoominfo, etc)
3+ years working with third-party applications as an application manager or product owner.
An entrepreneurial mindset - you’re ready to proactively identify opportunities for improvement and partner with internal teams to make them a reality.
A strong understanding of GTM processes
Experience in documenting requirements, backlog management, and mapping current and future state business process flows.
Salesforce Administrator certifications.
Strong organizational, time management, and project management skills.
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Great Place to Work Certified
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location