About the role
About the Team
The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products. As a Partner Solutions Engineer, you’ll work with global system integrators, advisory agencies, multinational system integrations, and regional system integrators to deliver high-quality services and solutions to a diverse range of customers.
About the Role
We are seeking an experienced Partner Solutions Engineer to join our team and support the growth of our partner network. In this role, you will collaborate closely with partners to ensure they can effectively deploy and integrate OpenAI’s products, including ChatGPT Enterprise, the OpenAI Platform and Codex. You will provide deep technical enablement, guide partners through the implementation of AI solutions, and help them identify high-value use cases. Your efforts will accelerate partners’ time to productivity, ensuring they deliver exceptional results for our joint customers while maintaining high-quality standards. You will work closely with the Partnerships, Sales, Customer Success, Security, and Product teams, and report to the Head of Technical Success Japan.
This role is based in Tokyo. We operate under a hybrid work model, with 3 days in the office per week, and offer relocation assistance to new employees.
In this role, you will:
Conduct technical assessments of prospective partners to ensure alignment with OpenAI's strategic goals and their ability to drive technology adoption.
Align with Revenue Partnerships team as one virtual team with shared goals
Develop and deliver tailored technical enablement programs; provide ongoing support as partners integrate and deploy solutions.
Collaborate with partners' sales teams to qualify and close opportunities; offer technical guidance through demos, architectural recommendations, and showcasing the business value of OpenAI solutions.
Lead technical support during partners' initial projects to ensure successful implementations; mentor their technical teams towards self-sufficiency in delivering OpenAI-powered solutions.
Serve as a trusted advisor by addressing complex technical inquiries, ensuring quality of partner-delivered services, and providing product feedback to inform future strategies.
Create and maintain internal documentation and playbooks outlining best practices for partner engagements; share insights from successful use cases to empower internal teams and partners.
You’ll thrive in this role if you:
Have 7+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations. Experience working with Global SIs is a plus.
Have a track record of successfully enabling and scaling SI and Consulting partner networks with a focus on delivering high-quality customer outcomes.
Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
Have industry experience in programming languages like Python or Javascript and working with REST APIs.
Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.
Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
About OpenAI
OpenAI is an
Aplyr's read
OpenAI is a pioneering AI research organization focused on developing AGI to benefit humanity, attracting talent keen on ethical and innovative AI solutions.
What's promising
- •OpenAI is at the forefront of AI research, driving innovation in artificial general intelligence.
- •The company emphasizes ethical AI development, appealing to those passionate about responsible technology.
- •OpenAI offers diverse roles across engineering, sales, and creative fields, indicating a dynamic work environment.
What to watch
- •OpenAI's rapid growth may lead to organizational challenges and resource strain.
- •The focus on AGI poses inherent risks and ethical dilemmas that require careful navigation.
- •Limited public information about internal culture and work-life balance may concern potential applicants.
Why OpenAI
- •OpenAI's mission to ensure AGI benefits all of humanity sets it apart in the tech industry.
- •The organization combines cutting-edge research with a strong emphasis on ethical AI practices.
- •OpenAI's diverse hiring across global markets reflects its commitment to international impact and collaboration.
Aplyr’s read is generated by AI from public sources. Was it useful?
About OpenAI
OpenAI is an artificial intelligence research organization that aims to ensure that artificial general intelligence (AGI) benefits all of humanity. They develop advanced AI technologies and promote safe and responsible AI practices.
