About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Talent Acquisition Coordinator
To support our continued growth, we are looking for a talented Talent Acquisition Coordinator to join our team. Reporting to the Manager, TA Ops and Programs, this role will support our United States recruiting team with scheduling and administrative support. This is a great opportunity meaningfully impact the Candidate and Hiring Manager experience while gaining experience across a variety of talent acquisition competencies!
This position requires working during US PST business hours.
Key Responsibilities
- Coordinate complex interviews for candidates and interview teams across multiple time zones, ensuring timely and efficient communication.
- Act as a primary point of contact for resolving all interview-related issues, including scheduling conflicts and technical difficulties, in a prompt and professional manner.
- Create a positive and welcoming environment for candidates, acting as an ambassador for our company culture and ensuring they feel valued throughout the process.
- Provide outstanding customer service to our internal and external stakeholders.
- Work collaboratively with TA Partners and HR Ops on the status of new hires.
- Handle recruiting-related operational tasks, which may include referral bonus program support, weekly reporting, recruiting fee processing, etc.
- Responsible for ensuring pre-employment background checks are conducted, reviewed and approved for US hires.
- Provide support in maintaining Greenhouse data and functionality.
Key Requirements
- Must be able to work during either US PST business hours.
- Proven experience with high-volume interview scheduling.
- Comfortable working with data and proficiency with Excel, Word, and Outlook.
- Excellent verbal and written communication skills.
- Strong sense of urgency, excellent organizational skills, and the ability to multi-task effectively.
- Ability to prioritize and meet deadlines in a rapidly changing environment.
- Must be able to exercise good judgment and discretion; ability to secure and maintain private and confidential information.
- Experience working within Greenhouse Applicant Tracking System (ATS).
- Ability to work independently with minimal direct supervision as well as collaborate effectively in a team environment.
- A service-oriented approach and a genuine enjoyment in providing an excellent candidate and hiring manager experience.
- Bachelor’s degree or equivalent work experience.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Aplyr's read
Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
What's promising
- •Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
- •The company is investing heavily in AI and automation, indicating a forward-thinking approach.
- •Recent hires suggest robust growth and a diverse range of career opportunities across global locations.
What to watch
- •Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
- •Rapid technological changes require constant adaptation, potentially straining resources.
- •Limited public information about employee satisfaction and company culture could concern potential applicants.
Why Five9
- •Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
- •The focus on AI-driven customer experience solutions highlights its commitment to innovation.
- •A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Five9
Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.
- Founded
- 2001
