About the role
Who We Are
Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
Our Values
Customers
We relentlessly increase value for customer and do the right thing for them.
Action
We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.
Team Spirit
We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.
Innovation
We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.
Excellence
We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.
Who We Are
Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
Our Values
Action
We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.
Team Spirit
We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.
Innovation
We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.
Excellence
We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.
About the Role
The Manager, IT Services is a critical role responsible for providing desktop support, endpoint management, and end-user computing across Billtrust. Based in Nashville, you will serve as the technical authority for this function, owning Intune device enrollment, imaging and deployment pipelines, and user provisioning across a hybrid, multi-geography workforce. You will partner closely with the Director, Corporate IT on operational priorities and drive automation initiatives that reduce ticket volume and improve the employee technology experience, leveraging AI tools and autonomous workflows to scale impact across the organization. This role sits at the intersection of hands-on IT leadership and AI-powered operational transformation
- and execute the AI transformation roadmap for IT Services identifying high-impact automation opportunities, selecting tooling, and setting quarterly targets for ticket deflection and mean-time-to-resolution reduction.
- Build an AI-first culture within the team by establishing training programs and hands-on labs for autonomous agent engineering, ensuring every team member can build, deploy, and maintain AI-driven IT workflows.
- Establish SLAs, KPIs, and operational dashboards including AI and automation adoption metrics; present monthly summaries to the Director, Corporate ITTechnology Operations leadership.
- Serve as the on-site IT presence for the Nashville office, providing concierge-level support for executive leadership and C-suite by default.
- Other duties as assigned.
Endpoint Management & Intelligent Automation
- Manage and maintain Own the end-to-end desktop support function: device management, OS imaging, application packaging, and endpoint compliance across Windows, macOS, and mobile platforms.
- Architect and oversee deployment of intelligent ticket classification and auto-resolution systems targeting 50%+ automation of routine L1 requests within 12 months.
- Design and implement an autonomous endpoint remediation framework agents that detect compliance drift, failed patches, and configuration anomalies and execute remediation playbooks with minimal human intervention.
- Establish an AI-powered knowledge management system that automatically generates, updates, and surfaces documentation based on ticket patterns, enabling effective employee self-service.
- Use AI tools to analyze support trends, surface operational insights, and recommend process improvements backed by data rather than gut feel.
Security, Lifecycle & Cross-Functional Partnerships
- Serve as the Tier 3 escalation point for complex desktop, identity, and endpoint issues, with on-call availability for Severity 1 incidents.
- Partner with Security Operations on endpoint compliance, zero-trust access policies, and response to security incidents involving end-user devices.
- Foster the integration of AI into employee provisioning and offboarding pipelines connecting HR system events to autonomous workflows that create accounts, configure devices, assign licenses, and verify access.
- Manage IT asset lifecycle: procurement planning, vendor relationships, inventory tracking, warranty management, and secure disposal.
This is a hybrid position based in Nashville, TN.
What You’ll Bring
- 5+ years of experience in IT services, desktop engineering, or endpoint management, including 2+ years in a people-management role.
- Proven ability to manage remote and distributed teams across time zones with empathy, clarity, and accountability.
- Expert-level proficiency with Microsoft Intune, Autopilot, Endpoint Manager, and the Microsoft 365 ecosystem; hands-on administration experience across collaboration and productivity platforms, including user provisioning, permissions, integrations, and policy management.
- Strong experience with Azure Active Directory / Entra ID: conditional access, group management, and identity lifecycle.
- Deep knowledge of Windows 10/11 enterprise management at scale; solid macOS experience for device management, policy deployment, and app distribution.
- Experience managing ITSM workflows and SLA configuration in Jira Service Management or equivalent.
- Demonstrated experience designing or deploying AI-driven IT service automation ticket triage, autonomous remediation, or self-service provisioning workflows that measurably reduce manual support volume.
02 Aplyr's read
Billtrust specializes in accounts receivable automation, attracting professionals passionate about fintech innovation and operational efficiency.
What's promising
- •Billtrust offers cutting-edge solutions in accounts receivable automation, enhancing client financial operations.
- •The company has a strong focus on innovation within the financial technology sector.
- •Billtrust's diverse role offerings suggest opportunities for career growth and specialization.
What to watch
- •The niche focus on accounts receivable may limit broader industry exposure.
- •Rapid technological changes in fintech could challenge Billtrust's market position.
- •Limited public information about company culture and employee satisfaction.
Why Billtrust
- •Billtrust's specialization in accounts receivable automation sets it apart in fintech.
- •The company emphasizes streamlining invoicing and payment processes for businesses.
- •Billtrust's tailored solutions cater specifically to enhancing business financial operations.
Aplyr’s read is generated by AI from public sources. Was it useful?
03 About Billtrust
Billtrust is a leading provider of accounts receivable automation solutions, helping businesses streamline their invoicing and payment processes.
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