Senior Program Manager, Accessibility

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

As the Senior Program Manager, Accessibility at Twitch, you will have a broad impact across all of Twitch and our Community. You will join our Product Operations team where you will own, oversee and conduct the end-to-end delivery of Accessibility Program and services including QA, education and training and scalable operations and hands-on management.

You will be our subject matter expert on digital accessibility and will execute on accessibility processes with our Design, Product and Engineering functions, proactive reporting and communications, implementation of tools and AI integration, while continuously working with our design system and product development process. We will look to you to mentor and support others in executing the vision of how Twitch will be a welcome home for all regardless of abilities including partnering with product, engineering, legal, partnerships, and everyone from our executive staff to our individual contributors on solving Accessibility problems and providing strategic solutions. In addition you will work with Guild partners on celebrating cultural milestones.

Our team is based in San Francisco, CA and New York City, NY.

You Will

Support global digital accessibility initiatives as the subject matter expert and technical support for accessibility in product and throughout Twitch.
Intake, backlog & operational management working with engineering, product and design leaders to address core accessibility issues, including communications and reporting.
Conduct QA and lead, support, manage QA specialists.
Work with engineers, designers, product managers, and researchers to identify and create high impact changes and programs across all of our products, and support proactive backlog management.
Lead process and tooling integration including AI where appropriate.
Partner with engineers to build and integrate automated accessibility testing into CI/CD pipelines, shifting accessibility testing earlier in the development lifecycle.
Work with other Accessibility partners (legal, research, policy, communications) on benchmarking, goal setting, reporting, and execution and other consultative support.
Develop an educational program and deploy guidelines/resources for key collaborators

Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount

Basic Qualifications

- 6+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress towards long-term vision and goals
- Expertise in accessibility best practices, guidelines, and regulations—specifically WCAG 2.2+ AA and the CVAA; ability to advise the executive team on risk assessment.
- Experience working with and consulting product, design, engineering, and legal teams to deliver accessibility audits, code reviews and other advisory services.
- Experience working on consumer product accessibility both on video and communications products and across a variety of devices, such as desktop, smartphone, gaming console, and OTT services.
- Awareness of assistive technologies available to people with disabilities.
- Experience with Figma, Jira and similar relevant product development tools.

Preferred Qualifications

- Understanding of and familiarity with AI tooling and test automations for Accessibility
- Familiarity with Twitch as a user, streamer, or both!

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; an