About the role

Job Title

Help Desk Operator

Job Description Summary

We are seeking a proactive and customer-focused Help Desk Operator to support day-to-day operations across the NSW portfolio.

Reporting to the Help Desk Team Leader, this role will act as the first point of contact for service requests, incidents and operational issues across live public precincts. Working closely with Facilities Management, Event Operations, Permit and Berth teams, HSE and contractors, you will help ensure issues are logged, coordinated and resolved efficiently and safely.

Job Description

#LI-DNI — Do Not Ingest

Key Responsibilities

Receive, log and coordinate service requests, incidents and operational enquiries
Prioritize and allocate requests in line with service levels and escalation procedures
Coordinate maintenance requests and operational issues with internal teams and contractors
Support event-related operational coordination and access requests
Maintain accurate records, work orders and reporting data
Escalate safety, operational or public impact issues as required
Provide professional and timely communication to stakeholders and service teams

About You

Experience in help desk, facilities coordination, operations support or a similar role
Strong organizational and multitasking skills in fast-paced environments
Clear and professional communication skills
Strong attention to detail and record-keeping capability
Experience within public-facing, facilities or operational environments desirable
Customer-focused mindset with sound judgement and problem-solving ability

About Us

Cushman & Wakefield is a leading global real estate services firm delivering innovative solutions across property, facilities, and project management. We are committed to creating exceptional workplace experiences, driving operational excellence, and supporting sustainable outcomes for our clients and communities.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”

Aplyr's read

Cushman & Wakefield is a powerhouse in commercial real estate services, attracting professionals skilled in property management, leasing, and investment management globally.
Synthesized from recent postings & public sources

What's promising

•Cushman & Wakefield has a strong global presence, enhancing career opportunities across various regions.
•The company offers diverse roles, from engineering to finance, catering to a wide range of professional interests.
•Recent hires indicate a focus on both traditional real estate roles and emerging fields like automation and robotics.

What to watch

•The real estate market's volatility can impact job stability and growth prospects.
•Limited public information about employee satisfaction and work-life balance.
•Global operations may require flexibility in working hours and travel.

Why Cushman & Wakefield

•Cushman & Wakefield's emphasis on both traditional and innovative roles sets it apart in the real estate sector.
•The company provides opportunities in niche areas like facilities automation and mechatronics.
•Its presence in major markets offers exposure to high-profile projects and clients.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Cushman & Wakefield

Cushman & Wakefield

cushmanwakefield.com

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Cushman & Wakefield is a global leader in commercial real estate services, providing a range of services including property management, leasing, and investment management.