Service Operations Analyst

Join Euronext as a Service Operations Analyst

You will be part of a team based in Porto covering all market operational hours (shift system in a 24/7 operation), and will work in a high-tech learning environment with colleagues across all Euronext locations.

Your responsibilities will be provide 1st Level Technical Support across a broad range of disciplines that underpin the operation of Euronext Cash and Derivatives markets, and hosted markets on behalf of clients. The disciplines include Applications, Network, Systems (Linux and Windows), Database and Security.

The job consists in prioritizing and progressing resolution of faults or queries on the full range of systems across all clients, suggesting methods to build and implement measurable improvements to the services, undertaking project work and the implementation of change by performing a QA after any work. Troubleshooting issues relating to the network, database, infrastructure, applications or security. Contributing to serious incident, change and problem management. This role is both internal and external facing, located within the Service Operations Group, which in turn is a part of the IT Operations and Engineering group.

Key Accountabilities
▪ Prioritization and progression of resolution for faults or queries on the full range of systems;
▪ Troubleshooting issues relating to applications, infrastructure, database, network or security;
▪ Active participation in serious incident, problem and change management;
▪ Undertaking of project work to help implement best support practice and continued success of
the Euronext businesses.

Profile and Skills
 

Essential:
▪ Degree, CET or equivalent in a computer related subject;
▪ Enthusiasm combined with a collaborative attitude;
▪ Excellent communication skills, both oral and written;
▪ English is a must, as it will be used on a daily basis to communicate with other teams and customers;
▪ Excellent interpersonal skills;
▪ An affinity with: O/S - Windows, Linux and/or Solaris; Database - MS SQL/Oracle; Monitoring
Systems - Nagios; Network - Juniper/Cisco; Security - TCP/IP, TCPdump, Nessus, Snort;

▪ A hands-on mentality and a structured way of working;
▪ Ambition and potential to develop a successful IT career;
▪ Ability to multi-task and prioritize;
▪ Strong awareness and interest in technology;
▪ Superb problem solving skills;
▪ Experience in working effectively within a team and on your own.

Desirable:
▪ Knowledge of financial markets;
▪ Knowledge of Equities and Derivatives financial instruments (e.g. Futures, Options/Warrants);
▪ Knowledge of ITIL framework and processes;
▪ Scripting language (Shell/Perl/PHP/Python).

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Euronext Values

Unity

•        We respect and value the people we work with

•        We are unified through a common purpose

•        We embrace diversity and strive for inclusion

Integrity

•        We value transparency, communicate honestly and share information openly

•        We act with integrity in everything we do

•        We don’t hide our mistakes, and we learn from them

Agility

•        We act with a sense of urgency and decisiveness

•        We are adaptable, responsive and embrace change

•        We take smart risks

Energy

•        We are positively driven to make a difference and challenge the status quo

•        We focus on and encourage personal leadership

•        We motivate each other with our ambition

Accountability

•           We deliver maximum value to our customers and stakeholders

•           We take ownership and are accountable for the outcome

•           We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.