About the role

Aplyr's Quick Take

This role is about leading customer engagement strategies and overseeing the rollout of global customer experience projects in China. It's a senior position focused on digital transformation and requires collaboration across various teams to improve sales effectiveness and customer interactions.

Good fit

Ideal candidates have over 10 years of experience in digital marketing or customer engagement, with a strong background in the pharmaceutical industry. They should be strategic thinkers who excel in cross-functional collaboration and change management.

Worth noting

The role requires significant experience in omni-channel and digital transformation, which may limit applicants to those with a specific background. The focus on both strategy and execution suggests a demanding workload.

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Job Description

Job Description

•   Lead & develop customer engagement strategy & roadmap
•   Lead customer engagement solution design & iteration
•   Lead global customer experience projects roll out in China, incl. TODAI and CXF, manage operation process and track performance
•   Lead organization’s field force change management for transformation adoption and sales team effectiveness improvement
•   Collaborate with cross functions to ensure the transformational initiatives and relevant innovation in new product launch excellence and mature product LCM
•   Integrate digital partner capabilities to maximize HCP facing services and internal user experiences
•   Track field team & customer engagement effectiveness, ensure that aligned with company digital strategy, digital governance, legal and compliance guidelines

Qulifications

1. Digital or Marketing background preferred
2. Bachelor Degree is a must, MBA preferred
3. 10+ years relavant working experiences, with at least 5 years omni-channel / digital transformation related experiences, pharmaceutical industry & team leader experiences is a must

Locations

Shanghai, ChinaBeijing, China

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Skills & Tags

Aplyr's read

Takeda is a global leader in pharmaceuticals, focusing on research-driven innovation. It attracts professionals dedicated to advancing healthcare worldwide.
Synthesized from recent postings & public sources

What's promising

•Takeda invests heavily in R&D, driving innovation in pharmaceuticals.
•Global presence offers diverse career opportunities across various regions and functions.
•Strong focus on employee development with roles in technical and data-driven learning.

What to watch

•Pharmaceutical industry faces regulatory challenges that can impact operations.
•Global operations may lead to complex organizational structures.
•High competition in the pharma sector can pressure market share and innovation.

Why Takeda

•Takeda emphasizes research-driven innovation, setting it apart in the pharma industry.
•Commitment to global health initiatives reflects its broader mission beyond profit.
•Diverse role offerings, from AI engineering to quality assurance, highlight its multifaceted approach.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Takeda

Takeda

takeda.com

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Takeda Pharmaceutical Company is a global, research and development-driven pharmaceutical company committed to bringing better health and a brighter future to people worldwide.