Administrative Coordinator - Outreach

Performs a variety of administrative duties to support the Financial Aid outreach unit. Will handle confidential information and provide excellent customer service. This position will provide administrative support for outreach efforts.

POSITION SPECIFIC RESPONSIBILITIES:

• Provide quality customer service to all callers and visitors to the office. 

• Serve as point of contact for outreach presentation requests. Will coordinate workshops, develop and make presentations on and off campus to groups regarding financial aid and scholarships. Secure locations and manage logistics for financial aid outreach events.

• Keep outreach requests calendared and up to date.

• Coordinate the development, implementation and completion of special projects and/or procedures for outreach activities. 

• Assist with financial aid problems in person, by phone and by email.

• Assist with outreach activities that involve recruitment, retention, and some post-graduation issues related to financial aid. 

• Serve as a member of the financial literacy planning team. 

• Provides financial aid and scholarship information to prospective and currently enrolled students and their families.

• Collaborate with Financial Aid Counselors on outreach planning.

• Assist with the social media presence for the office.

• Assists the Senior Administrative Coordinator in providing mentorship and training to work-study students.

• Provides information on and refers students to University resources that can assist them in meeting their needs or solving their problems.

• Perform other duties as assigned or requested.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university.  Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.  Demonstrate a commitment to outstanding customer service.

EXPERIENCE/QUALIFICATIONS:

• Typically a high school diploma or equivalent.  Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.

• Minimum two years of experience performing a variety of administrative/secretarial duties to support a department, school/college, program or unit. General knowledge of standard office procedures.

• Knowledge of the Federal Title IV programs, the State of California Grants, and Scholarships.

• Demonstrated knowledge in the areas of:  Modern office methods and practices: filing systems; telephone and email etiquette; business forms letter and report writing; proofreading and office equipment; current English usage, spelling, grammar, and rhetoric.

• Ability to assess, navigate and research student records on Banner and Nolij and other federally related websites and portals; Ability to advise on financial aid policies and procedures. Ability to collect and analyze data.

• Exemplary communication skills (both written and oral) evidenced by background in preparing comprehensive reports and executive summaries incorporating complex, highly technical information.

• Basic knowledge of office machines, word processing, spreadsheets, email and databases. (Word, Excel, and PowerPoint.   

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

#HERC# #HEJ#

Staff Regular

Salary range

$23.51 - $29.38 Salary commensurate with education and experience.

Please note that this position may not be eligible for visa sponsorship now or in the future.

Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)