Technical Program Manager, Outbound Communications

In Outbound, we delight Amazon customers with timely, highly personalized and relevant messages across digital channels such as mobile push and SMS that drive long-standing customer relationship with Amazon. We're seeking a Technical Program Manager II with exceptional problem solving, project planning and stakeholder management skills. In this role, they will drive cross-functional initiatives spanning science, engineering, product, and business teams across multiple organizations to measure the effectiveness of our messages through robust randomized control trials (RCTs) and optimize these communications with state of the art science-backed software systems. This is an ideal opportunity for someone with a growth mindset and a passion to improve customer experience for Amazon customers. It is a high-visibility role and provides an opportunity to influence leadership and drive impact across multiple organizations.

Key job responsibilities
You'll support planning, execution, analysis, and deployment of RCTs measuring communication incrementality across customer cohorts and time periods, working closely with Outbound and Measurement science and engineering teams. You'll prioritize and drive business alignment on these RCTs, balancing measurement needs and business costs. You'll partner with science and engineering to evolve the optimization and experimentation roadmap for our inbox management and planner systems—platforms determining message delivery through ranking, frequency, and timing algorithms. You'll drive improvements in high-velocity event planning, helping scale our systems for Amazon's most demanding marketing moments. This role requires comfort across scientific and software development lifecycles, with ability to define program requirements as goals, coordinate cross-team updates to leadership, and drive projects to completion. You'll set mechanisms to accelerate progress, clear blockers, and make smart trade-offs between time, scope, and development cost.

Basic Qualifications

- 3+ years of technical product or program management experience
- 1+ years of working directly with engineering teams experience
- 2+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 2+ years of analytical, quantitative, communication, and presentations experience
- 2+ years of experience working with science teams.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually