About the role
Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.
Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What you’ll be doing:
- Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
- Flexibility on working days and shifts (weekends included)
- Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Work within our customer support platforms to document, track and resolve interactions
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocate and promote improvements to our products and services
- Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What you’ll be bringing to the team:
- Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in German & English
- Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even better if you have, but not necessary:
- Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
Even better if y
Aplyr's read
Lightspeed Commerce empowers retailers with cloud-based tools for seamless sales and inventory management, attracting tech-savvy professionals passionate about retail innovation.
What's promising
- •Lightspeed Commerce offers a comprehensive platform integrating POS, e-commerce, and inventory management for retailers.
- •The company has a strong focus on innovation, hiring roles like AI Marketing Technologist and Analytics Engineer.
- •Recent expansions in European markets highlight Lightspeed's commitment to global growth.
What to watch
- •The competitive landscape in retail technology poses challenges for differentiation and market share.
- •Frequent executive roles suggest potential instability or restructuring at senior levels.
- •Limited public information about employee satisfaction and company culture.
Why Lightspeed Commerce
- •Lightspeed's platform uniquely integrates multiple retail functions into a single cloud-based solution.
- •The company emphasizes multilingual support, hiring roles like Flemish and Dutch-speaking consultants.
- •Lightspeed's focus on both hospitality and retail sectors broadens its market reach.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Lightspeed Commerce
Lightspeed Commerce is a cloud-based commerce platform that provides businesses with tools for point of sale, e-commerce, and inventory management.
