About the role

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Risk & Quality (R&Q)

Management Level

Intern/Trainee

Job Description & Summary

The R&Q Transformation Intern will support the Risk & Quality (R&Q) Transformation Team in driving enhancements to risk and quality processes through process improvement, digitalisation, automation, and the integration of AI-enabled solutions.

The role provides hands-on exposure to risk and quality policies, governance frameworks, and transformation initiatives. The intern will work closely with Risk & Quality professionals and technology stakeholders to help deliver practical, scalable, and user-centric solutions.

1. Process Enhancement & Digitalisation

Assist in reviewing and understanding existing Risk & Quality processes, workflows, and controls.
Support documentation of current ("as-is") and future-state ("to-be") processes through process maps and SOPs.
Identify opportunities for process simplification, standardisation, and efficiency improvements.
Support automation and digital workflow initiatives to reduce manual effort and enhance controls.

2. AI & Technology Enablement

Support the development, enhancement, and maintenance of AI-enabled tools such as chatbots or co-pilot agents.
Assist in structuring, curating, and maintaining Risk & Quality policy content for AI or digital solutions.
Perform basic testing, validation, and user experience checks on AI or digital tools.
Assist in exploring the application of AI, analytics, or low-code tools to improve policy navigation and compliance.

3. Governance, Change & Enablement

Support governance and change management activities related to R&Q transformation initiatives.
Assist in preparing user communications, guides, and training materials for new processes or tools.
Help gather user feedback, track issues, and support continuous improvement initiatives.
Provide general project support, including status tracking, documentation, and presentation preparation.

Key accountabilities

Conduct research on transformation best practices.
Support project planning, execution, testing, and documentation activities.
Prepare working papers, dashboards, trackers, and presentation materials for stakeholders.
Collaborate with Risk & Quality team members, technology teams, and business users.
Perform ad-hoc analysis and tasks to support transformation initiatives.

Skills, experience and qualifications:

Technical & Professional Skills

Preferably undergraduate students pursuing a final year degree in one of the following disciplines: Computer Engineering, Computer Science, Information Technology, Information Systems, Data Science / Analytics, Software Engineering or equivalent disciplines
Strong interest in process improvement, automation, digitalisation, and AI technologies.
Basic understanding of business processes, governance, risk, or compliance is an advantage.
Basic or Intermediate skills of Microsoft Office tools (Excel, PowerPoint, Word).
Basic or Intermediate skills of Alteryx, low-code Microsoft Power Platform (such as Power BI, Power Automate, RPA), or AI tools is preferable.

Soft Skills

Strong analytical and problem-solving skills.
Good written and verbal communication skills.
Detail-oriented, organised, and proactive.
Ability to work independently while collaborating effectively within a team.
Willingness to learn and adapt in a transformation-driven environment.

Additional application instructions:

Please attach the following documents along with your CV when you submit an online application:

Academic Certificates and Transcripts, from SPM (or equivalent) onwards

Project papers / coursework

A copy of your NRIC or passport

Recent passport size photo

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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