About the role

Aplyr's Quick Take

This role is about leading quality and customer experience initiatives across the APAC region for Johnson Controls. You'll be responsible for setting strategies, overseeing compliance, and driving improvements in quality management while collaborating with various teams. It's a senior leadership position focused on strategic oversight rather than day-to-day operations.

Good fit

Ideal candidates have extensive experience in quality management and customer experience, preferably in a leadership role within manufacturing or operational excellence. A strategic mindset and strong collaboration skills are essential, along with a background in Lean or Six Sigma methodologies.

Worth noting

This position involves significant cross-functional collaboration and requires a strong grasp of both regional and global quality standards. The role may also involve managing high-impact customer issues, which could be stressful but offers a chance to make a substantial impact.

Job Description Summary

The VP Quality – APAC is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the APAC region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

1. Strategy & Leadership

Define and implement the APAC customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

2. Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

3. Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across APAC markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

4. Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthen quality systems, processes, and digital tools to improve efficiency and transparency

5. Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for APAC markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

6. Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Qualifications

Bachelor’s degree or above in Engineering, Quality Management, Business, or related field
Minimum 12+ years of experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership
Fluent in English; Mandarin is a plus for APAC regional collaboration

Core Competencies

Strategic thinking and execution
Customer-centric mindset
Leadership and team development
Data-driven decision making
Change management and influencing skills

Aplyr's read

Johnson Controls excels in optimizing building efficiencies, attracting engineers and technicians focused on innovative solutions in HVAC and security systems.
Synthesized from recent postings & public sources

What's promising

•Strong focus on energy efficiency aligns with global sustainability trends.
•Diverse roles in engineering and technical fields offer career growth.
•Global presence provides opportunities for international work experience.

What to watch

•Complex organizational structure may slow decision-making processes.
•Highly competitive industry with constant technological advancements.
•Limited public information about employee satisfaction and work-life balance.

Why Johnson Controls

•Pioneers in integrating smart technology for building management.
•Offers specialized roles in HVAC and security systems engineering.
•Strong commitment to sustainability through innovative building solutions.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Johnson Controls

Johnson Controls

johnsoncontrols.com

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Johnson Controls is a global leader in building technologies and solutions, providing products and services that optimize energy and operational efficiencies of buildings.