Houseperson

DUTIES & RESPONSIBILITIES: 

• Assist Room Attendants by delivering and retrieving linens, amenities, cleaning supplies, and caddies. 

• Ensure hallways, elevators, back-of-house areas, and service closets are clean, tidy, and well-stocked at all times. 

• Remove trash, soiled linens, and room service items from guest floors promptly and discreetly. 

• Respond to housekeeping and guest service requests in a timely and professional manner. 

• Monitor and report any maintenance issues, safety hazards, or damage to property. 

• Handle lost and found items with care and in accordance with hotel procedures. 

• Support setup and breakdown of special events, guest room preparations for VIPs, and other operational needs as assigned. 

• Assist in other areas as needed.  

REQUIRED SKILLS & EXPERIENCE: 

• Previous experience in housekeeping or janitorial services within a luxury or high-volume hospitality environment preferred. 

• Ability to lift, push, and pull heavy items and stand or walk for extended periods. 

• Good communication and interpersonal skills. 

• Strong attention to detail and commitment to maintaining luxury standards. 

• Ability to work flexible hours including evenings, weekends, and holidays. 

• Professional appearance and demeanor. 

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: 

• Must be able to lift equipment, supplies, etc. of at least 30 pounds. 

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure. 

• The role may require extended periods of time on your feet, especially during peak hotel hours or events. 

• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. 

• Available to work varied shifts, including nights, weekends, and holidays.