Senior Site Reliability Engineer

About the Job

As a senior member of the team, you will drive service performance with a high degree of autonomy, tackling complex, non-routine technical challenges that directly impact global service stability. You will work across teams to define and iterate upon repeatable processes for onboarding new managed services, demonstrating good judgment in employing methods that scale. Your technical contributions will focus on the codebase of command-and-control software to automate the building, deployment, monitoring, and alerting of Red Hat services, with a specific expectation of proficiency in Agentic tooling. You will leverage these autonomous systems to enhance intelligent orchestration and self-healing capabilities across the platform. The remainder of your time will be spent diagnosing complex issues, planning, documenting, and mentoring junior engineers to foster a culture of technical excellence.

What you will do

• Design, write, and maintain software (primarily in Python and Golang) that automates the deployment, monitoring, and maintenance of Red Hat managed services.

• Onboarding of new services onto our OpenShift-based platform

• Adhering to cloud-native design principles & best practices to ensure reliability, scalability, and security

• Contribute to documents, like standard operating procedures (SOPs) and playbooks, that assist in issue resolution and new-service onboarding.

• Proactively utilize AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude Code) for code generation, auto-completion, and intelligent suggestions to accelerate development cycles and enhance code quality.

• Participate in an Agile Scrum team that scopes, prioritizes, and allocates work items.

• Participate in an on-call rotation that is responsible for responding to service incidents.

What you will bring

• 3+ years of relevant work experience.

• Background writing object-oriented automation software in Python, experience with Golang is only plus

• Background administering production cloud-native services, preferably containerized and deployed via a container-orchestration system like Kubernetes or OpenShift

• Experience diagnosing service failures and carrying out incident response procedures

• Familiarity with Linux operating system and its configuration

• Ability to effectively work in a globally distributed team 

• Understanding of computer networking and protocols, including TCP/IP and DNS

• Understanding of computer security and cryptography basics, including certificates, TLS, and credential-storage systems like Vault is a plus

• Familiarity with CI/CD pipeline concepts and systems, like Jenkins and Tekton/Argo is a plus

• Familiarity with observability tools like Prometheus and Grafana, and how to define metrics that can be used to measure service health and reliability is a plus

#LI-AJ1

The salary range for this position is $136,320.00 - $225,090.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.