Front Office Specialist

SUMMARY

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

LOCATION

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.

• Provide exceptional customer service during every patient encounter (in person or via phone).

• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.

• Answer phones (both external and internal); assure prompt, courteous service at all times.

• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.

• Double check insurance authorizations to ensure completion and build accurate flow sheets.

• Check out patients and collect correct payments according to procedures.

• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.

• Complete daily reconciliations / close day / countdown cash drawer.

• Comply with all company policies and procedures, including HIPAA.

• General office duties and cleaning to be assigned by the manager.

QUALIFICATIONS

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.

• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

• Favorable result on background check as required by state

• Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required

LICENSES AND CREDENTIALS

• None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role