Specialist, Implementation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Implementation

Overview

• Lead processing implementation projects of a technical and non-technical nature during the planning, execution, implementation and post-implementation phases.
• Deliver standard implementation activities ensuring quality and reliability of the implementations.
• Can you effectively identify the consumers’ needs?
• Are you able to handle multiple projects?
• Are you self-driven and motivated to create efficiency in different projects?

Role

• Provides end-to-end project execution throughout processing implementation projects
• Assess and document customer needs and according implementation activities. Act promptly on issues during project execution, in order to determine possible solutions and responsibles.
• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
• Identify appropriate processing implementation support documentation (contracts, agreements, forms etc…) to be provided by customers and guide them through applicable MasterCard processing rules, specification and documentation.
• Handle multiple customer processing implementation projects in parallel.
• Serve as the main point of contact with internal areas (Franchising, Legal, Product specialists, Finance) for projects with no Customer Delivery participation.

All About You

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences or Business
• PMP certification from PMI (or equivalent) desired
• Strong technical knowledge (networks, communication protocols, hardware/software platforms, testing environments)
• Ability to understand business requirements and match them with technical implementation aspects.
• Ability to interact well with customers
• Good project management skills
• Ability to work as a part of a cross functional team

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.