Customer Success Manager - Database

Confirmed live in the last 24 hours

TiDB

Hybrid - Malaysia

Hybrid

Posted April 24, 2026

Job Description

Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is the proven enterprise database foundation for the AI era. We help companies solve today’s database problems. Cost, scale, downtime, and complexity. With a distributed SQL architecture that is already battle-tested at enterprise scale. And now we help those same companies future-proof for innovating with AI, by giving them one unified foundation for transactional state, vector context, real-time analytics, and safe agent operations. In a world where AI agents need to work on fresh data, act safely, and scale economically, TiDB is not another database add-on. It is the highway system for agentic workloads. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (40,000+ stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.

Responsibilities:

- Own the full customer lifecycle: onboarding, adoption, renewal, expansion

- Monitor cluster health and usage trends; proactively identify scaling, optimization, and churn risks

- Understand customer data architecture and business scenarios; recommend optimal solutions

- Coordinate with technical support and engineering to resolve complex issues

- Drive upsell opportunities (higher tiers, additional clusters, new product lines)

- Collect product feedback to influence roadmap; build customer references and case studies

Requirements:

- 3+ years in customer success or technical account management for database/cloud infrastructure

- Solid understanding of database fundamentals (SQLgoawsgcpazureaiiosdataanalyticsproduct

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