Key Customer Contact Quality Engineer (Hybrid - Eagan, MN)

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Key Customer Contact Quality Engineer

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a Key Customer Contact Quality Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Providing quality assurance engineering support for commercial components (sold to medical device and combination product manufacturers).
• Serving as the key account customer contact for the MedTech OEM quality engineering team. Ensuring key account customer projects and issues are prioritized across functions and executed expeditiously.
• Providing exceptional customer service for complaints, related investigations, completion of customer questionnaires, and hosting customer audits.
• Working with sales and business partners, communicating clearly and accurately while managing customer expectations related to quality concerns.
• Managing the creation and execution of specific key account customer Quality Agreements, ensuring compliance to agreed upon terms and conditions  
• Assuring compliance with internal Standard Operating Procedures (SOPs) and external regulations. Leading Corrective and Preventive Action (CAPA) and Material Review Boards for customer-impacting issues.

Your Skills and Expertise 
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND five (5) years of experience in combined product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment  

OR

• High School Diploma/GED AND nine (9) years of experience in combined product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment  

Additional qualifications that could help you succeed even further in this role include:

• Five (5) years of experience in customer-facing product, quality, engineering, and/or laboratory/research & development experience in a private, public, government or military environment
• Experience supporting customers, including the investigation, resolution, and closure of customer quality issues
• Experience producing clear, concise, and fact‑based written and verbal communications for customers and cross‑functional stakeholders (e.g., reports, presentations, technical documentation, or formal correspondence)
• Experience making decisions and solving problems using structured approaches (e.g., root cause analysis, prioritization frameworks, or continuous improvement methodologies) to deliver results within defined timelines while managing competing priorities
• Experience leading or influencing work activities, initiatives, or projects by identifying improvement opportunities, coordinating with cross‑functional teams, and driving changes from planning through execution
• Experience working in an FDA‑regulated medical device, combination product, or pharmaceutical environment, including familiarity with applicable quality system and regulatory requirements
• Experience in the use of statistical and quality engineering tools such as basic statistics, Gage R&R, Analysis of Variance, Failure Modes and Effects Analysis, Statistical Process Control and Capability, acceptance sampling, correlation and regression, and experimental design

Work location:

• Hybrid Eligible (Job Duties allow for some remote work but require travel to Eagan, MN)

Travel: May include up to 20% domestic/international

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expected compensation range for this position is $124,000 - $170,500, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

   

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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