Process Improvement Intern - ACES, Operations

Amazon is looking for ambitious, curious and versatile candidates to join our unique world as interns. An Amazon Australia internship will provide you with an unforgettable experience in a fast-paced, dynamic and international environment; it will boost your resume and will provide a superb introduction to our activities.

Join our dynamic team as a Process Improvement Intern for and learn from a team of driven and ambitious individuals.

Key job responsibilities
* Plan and implement continuous improvement initiatives designed to evolve the experience for front line operators or associates and make our processes more efficient.
* Ensure process compliance and address any gaps.
* Analyze feedback we receive and use data to improve processes at the site.
* Work with site management and other stakeholders to identify and resolve process-related issues .

About the team
The Amazon Customer Excellence System (ACES) is responsible for defining new innovative solutions that raise the bar on customer experience and speed whilst constantly lowering our cost of fulfillment and supporting our continued high growth.

As an intern you will put your analytical skills to test and roll up your sleeves to complete a project that will contribute to improving the functionality and level of service that the Fulfilment Centers provides to our customers. This will include diving deep into data, mapping processes and problems, offering and testing potential solutions, and implementing the best one ensuring its scalability to the full network. You will interact with highly efficient managers, technology development teams, data warehouse experts and front-line associates to think broadly about solutions to the most complex business and operational challenges faced by one of the world’s fastest growing operations network.

Basic Qualifications

- Currently in the penultimate year pursuing a degree in business, management, accounting, finance or related field, graduating in 2027.
- Experience using data or testimonials to influence business decision-making.
- Experience communicating with a wide range of stakeholders, including peers and management.

Preferred Qualifications

- Knowledge of Microsoft Office Excel (pivot tables, VLOOKUP, charts)
- Availability to intern full time for 3 months from December 2026 to February 2027.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.