About the role

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About The Role

As a Technical Account Manager in our EMEA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
Provide customers with clear proactive technical guidance and expertise across all our products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Proficiency of spoken and written English

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)

Skills & Tags

go rust ai ios data product marketing sales

Aplyr's read

Hightouch empowers businesses by transforming data into actionable insights, attracting professionals skilled in data integration and operational efficiency.
Synthesized from recent postings & public sources

What's promising

•Hightouch bridges the gap between data storage and application, enhancing operational efficiency.
•The platform supports diverse roles, from AI design to enterprise sales, indicating growth.
•Hightouch's focus on data activation aligns with increasing demand for data-driven decision-making.

What to watch

•Highly competitive market with numerous data integration platforms.
•Rapid expansion may strain resources and affect service quality.
•Limited public information about company culture and employee satisfaction.

Why Hightouch

•Specializes in syncing data from warehouses to operational tools.
•Offers a platform that directly enhances data-driven decision-making.
•Focuses on operational efficiency through effective data activation.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Hightouch

Hightouch

hightouch.io

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Hightouch is a data activation platform that enables businesses to sync their data from warehouses to operational tools, allowing teams to leverage their data effectively. By bridging the gap between data storage and application, Hightouch helps organizations make data-driven decisions and enhance their operational efficiency.