Consultant, Global Mobility Experience

Job Description Summary:

​Role Type: Individual Contributor

The Consultant, Global Mobility Experience supports the day‑to‑day administration of vendor relationships, ensuring smooth processes, timely issue resolution, and compliance with internal policies. This role plays a critical supporting function — connecting with process partners to resolve issues, handling internal stakeholder experience queries, preparing documentation, and assisting with policy interpretation and exception workflows. The role acts as an operational backbone to the Senior Manager, Global Mobility Experience and broader team, ensuring data accuracy, timely follow‑up, and strong communication with both internal stakeholders and external vendor partners.

What You’ll Do for Us:

1. Experience Queries Support

• Serve as the first‑line responder for routine experience queries from vendors and process partners.

• Log and triage incoming requests, escalating complex issues to the Senior Manager, Global Mobility Experience or other Global Mobility team members as needed.

• Ensure queries are completed within agreed timelines by coordinating with process partners (e.g., payroll, immigration, relocation).

• Maintain accurate records of queries, resolutions, and escalations to support audit readiness.

• Identify and recommend areas for improvement in terms of process and documentation.

2. Vendor Management Support

• Support the Senior Manager, Global Mobility Experience in maintaining regular communication with vendors, including scheduling check‑ins, compiling agendas, and tracking follow‑up items

• Collect vendor performance data (e.g., service levels, open cases, error trends) and prepare summaries for review.

• Assist in gathering and filing vendor audit documentation and evaluation templates.

• Coordinate vendor onboarding/offboarding tasks internally

• Support documentation of vendor interactions and performance issues in shared systems.

3. Policy Interpretation Assistance

• Provide basic guidance on standard policy questions, referencing approved materials and escalating ambiguous situations to senior team members.

• Help maintain internal documentation, FAQs, and process guides to ensure consistency in responses.

• Track recurring policy‑related questions to identify where further clarification or updates may be needed

4. Policy Exceptions Administration

• Assist in logging, preparing, and routing policy exception requests through the appropriate channels.

• Ensure exception requests include required documentation and are escalated to authorised approvers.

• Keep exception trackers updated and prepare summaries for senior review.

• Follow up with stakeholders to ensure exception outcomes are communicated and stored accurately for audit purposes.

5. Additional Responsibilities

• Maintain shared vendor records, filing structures, and reporting dashboards.

• Assist with meeting preparation (slides, summaries, background documents).

• Support continuous improvement initiatives by identifying inefficiencies in vendor processes or recurring experience issues.

• Assist in maintaining compliance with third‑party risk management expectations.

• Contribute to cross‑team tasks where vendor performance intersects with mobility processes, including data validation, documentation collection, and case file accuracy

What We’re Looking For:

• University/Bachelor’s degree preferred  

• Related Work Experience: 

• 3+ years of experience in process execution roles 

• Global Mobility experience is desired 

• Microsoft Office, KPMG Link Enterprise, Workday preferred 

• Customer service skills 

• Excellent written and verbal communication skills 

• Strong team player 

• Ability to work in a virtual diverse working environment, fully utilizing technology and communication tools 

• Flexibility to work across multiple projects in a fast-paced environment 

What can help you to be successful in the role?

Growth Behavior:

• Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.

• Smart Risk: Makes bold decisions/recommendations.

• Commercially Focused: Understands the upstream and downstream implications of his/her work.

• Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.

• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.

• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Leadership Behavior

• Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.

• Collaborate with the System, Customers and Key Stakeholders

• Develops Self and Others: Develop self and support others' development to achieve their full potential.

• Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business.

What We Can Do For You 

• Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership & Development process.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.

• International Experience: Become part of international projects and work along multicultural teams, through our global network.

Skills:

Adaptability, Agile Methodology, Algorithms, Analytical Thinking, Artificial Intelligence Technologies, Azure Bot Service, Cascading Style Sheets (CSS), Chatbots, Customer Service, Data Mining, Data Modeling, Group Problem Solving, Hyper Text Markup Language (HTML), JavaScript, Machine Learning (ML), Natural Language Processing (NLP), Oral Communications, Self-Starter, Server-Side Development, Teamwork, Written Communication

Location(s):

Philippines

City/Cities:

Taguig City

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

April 29, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.