Senior Manager, CRM Tooling & Integrations

Job Title:

Senior Manager, CRM Tooling & Integrations

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran status, race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

About the Job:

We are looking for a strategic, systems-oriented, and business-minded team player to join our Growth Marketing – Retention team as our Senior Manager, CRM Tooling & Integrations, reporting directly to our Director of Retention. The ideal candidate has 6–8+ years of experience owning or heavily influencing CRM platforms in eCommerce environments and brings deep experience across ESPs, CDPs, and lifecycle tooling.

This is an opportunity to architect and evolve the systems that power lifecycle marketing at Bombas — helping us move faster, reduce friction, and scale retention more sustainably over the next several years.

What you’ll be responsible for:

• Unblocking lifecycle marketing execution by resolving tooling, data, and integration issues across Braze, Attentive, Shopify, and our CDP
• Translating marketing requirements into clear, executable technical briefs that reduce back-and-forth with Engineering and Data Teams
• Owning day-to-day CDP health, identity resolution, event reliability, and downstream data integrity
• Leading the migration of transactional emails into our ESP and improving system reliability across transactional flows
• Identifying and prioritizing CRM-related tech debt, including noisy event data and fragile custom integrations
• Developing and maintaining a 12–24 month CRM tooling roadmap grounded in ROI, customer experience, and scalability
• Evaluating new vendors and AI-driven capabilities, and project-managing implementation when warranted
• Building strong cross-functional trust across Growth, Engineering, Data Platforms, Customer Analytics, and Digital Product

What we’ll love about you:

• You are a systems thinker who enjoys untangling complexity and building clarity
• You balance technical rigor with business pragmatism
• You are comfortable pushing back on low-impact requests
• You communicate clearly across both technical and marketing audiences
• A team player who is willing and happy to help