Operations Support Analyst

The Operations Support Analyst is responsible for managing within the Money Transfer Department (MTD)/Deposit Services Unit all the activities relating to the Account Management section:

1) Open/update & close accounts

2) Rate maintenance

3) Time Deposits

4) Inactive accounts

5) Dormant accounts monitoring, and

6) Effectively manage risks associated with BSA/AML and OFAC Regulations

In this capacity, the incumbent is expected to demonstrate the required skills to effectively, prioritize and delegate work. Identify and resolve productivity, efficiency, and quality issues that hinder operations. The functions include (a) Staff Management; (b) Transaction Processing and (c) System Liaison and Customer Support.

Responsibilities:

Workflow Management

• Ensuring that staff members’ output satisfies corresponding process requirements.

• Approve all daily entries/transactions according to established procedures

• Identify, report, and resolve identified discrepancies – in accordance with established procedures.

• Identify process and procedural related issues that may encumber efficiency; implement and monitor cost-effective ‘action plans’ designed to resolve said issues.

• Ensure compliance with applicable external and internal regulations, advising Management of any deviations from prescribed practices and implementing corrective action plans.

• Ensure all assigned functions have been trained, daily tasks and responsibilities are understood and executed within SLA.

• Ensure proper and timely escalations following the appropriate protocol and act consistently.

• Prepare statistical reports, providing Unit Management with data necessary for (a) evaluating productivity, efficiency, quality, (b) implementing corrective action plans and (c) audit requests.

• Respond to inquiries, ensuring timely resolution of reported issues.

Quality Control

• Monitor Customer documents, work papers and reports, ensuring that they are maintained in accordance with applicable internal and external regulations and requirements.

• Report and resolve identified discrepancies in a timely manner.

• Evaluate existing procedures and methods of operation.  Identify, document and implement ‘cost effective’ methods designed to improve productivity, efficiency and quality.

Systems Maintenance

• Ensure all PCs & Systems are operating within specifications and are properly maintained.

• Establish and implement cost-effective practices that promote and sustain efficiency and productivity.

• Assist the systems groups in the implementation of new products, upgrades, etc.

• Assist with Contingency Plans.

Qualifications:

• Minimum 3-5 years banking experience, with deposit and accounting background. Proficiency in MS Word and Excel.

• Strong Accounting Skills. Excellent written and oral communication skills. Thorough understanding of BSA/AML and OFAC Regulations.

Education:

• Bachelor's degree preferred or strong knowledge of Reg. D/Reg. CC Regulation

The typical base pay range for this role is between $61K - $77K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary