About the role

Aplyr's Quick Take

This role is focused on managing warranty claims and dealer queries for Nissan, primarily dealing with analysis, validation, and processing of claims. It’s an individual contributor position that requires strong analytical skills and proficiency in Excel, with a mix of customer support and reporting responsibilities.

Good fit

Ideal candidates have 4-5 years of experience in warranty operations, particularly in the automotive sector. They should be detail-oriented, able to work under pressure, and possess strong communication skills for interacting with overseas dealers.

Worth noting

The role emphasizes data analytics and requires advanced Excel skills, which may be a step up for those coming from less data-intensive backgrounds. The focus on warranty claims could indicate a high-pressure environment with tight deadlines.

Job Description
Second level overseas Market support (line tickets) and Warranty Support Platform Mailbox response within targeted time.
Dealer Query & claim analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) .
Query & claim validation: approved / returned / rejected within shortest time.
Claims on Paint & Corrosion queries assessed within targeted time.
High-cost warranty claim items to be analysed and escalated monthly with proposed countermeasure (e.g. pre-authorisation rule, bulletin etc)
Regular reports to be issued before agreed deadline
Warranty claims allocation to responsible manufacturer/supplier
New Model Operation Codes Validation & Setup in system.
Reporting to local and regional level.
Educational Qualification and experience:
Diploma / BE - Mechanical, Automobile, or equivalent with 4-5 years of experience
Min 3+ years of experience in Warranty Operations with good understanding on dealer warranty process.
Sound experience on data analytics, solution generation and prepare management presentation.
Must have advanced level skill on Microsoft office - Excel (including Pivot Tables and Macros)
Competencies
Customer-oriented
Strong analysis skills
Detail and action-oriented
Self- management
Good logical thinking.
Good Communication skill with overseas dealers.
Able to work under pressure and a sense of urgency

Chennai India

Aplyr's read

Nissan Global is a forward-thinking automotive leader, attracting talent committed to innovation and sustainability in a dynamic, international work environment.
Synthesized from recent postings & public sources

What's promising

•Nissan's commitment to sustainability aligns with growing global environmental concerns.
•The company offers diverse roles across various international locations, indicating robust global operations.
•Nissan's focus on innovative technologies provides opportunities for employees to work on cutting-edge projects.

What to watch

•The automotive industry faces challenges with fluctuating demand and supply chain disruptions.
•Nissan has experienced financial instability in recent years, impacting job security.
•Limited public information about career advancement opportunities within the company.

Why Nissan Global

•Nissan's global presence allows for cross-cultural experiences and international career paths.
•The company is a pioneer in electric vehicle technology, leading industry innovation.
•Nissan's Yokohama headquarters symbolizes its deep-rooted Japanese heritage and global influence.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Nissan Global

Nissan Global

nissan-global.com

View company

Nissan Motor Co., Ltd. is a global automobile manufacturer headquartered in Yokohama, Japan, known for its innovative technologies and commitment to sustainability.