Programs and Business Operations Lead

The Community You Will Join: 

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and success in its next chapter. 

The Global Markets Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities. 

The Difference You Will Make: 

You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs. The successful candidate will report to the Director, Programs and Business Operations. 

A Typical Day: 

• Align all functions  to achieve Americas’s regional business objectives in partnership with the Director, Regional Business Operations and Growth.
• Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross-functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business. 
• Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams (field & online operations, marketing, product, legal) to ensure key initiatives are on track.
• Use all available data sources and tools, internal and external, to analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions. 
• Assist the Regional Director and Regional BizOps Director in owning the performance narrative for key metrics and deliver the story to senior leaders in a concise and clear manner in weekly, monthly, and quarterly business reviews

Your Expertise: 

• Qualified candidates will ideally have a minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, business analytics, and project management in a dynamic entrepreneurial environment. 
• A proven bias to action and ability to own a project from conception through to post-mortem.
• Ability to work in a world of uncertainty and ambiguity - to create clarity from chaos.
• A familiarity with AI, AI data analysis and AI tools would be considered an asset. 
• A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner. 
• A proven track record of being able to storytell, influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights. 
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy. 
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives. 
• Impeccable organizational skills, attention to detail and ability to document process