Image Review Associate II

Image Review & Adjudication 

• Review traffic enforcement images captured from automated enforcement systems on a computer screen, carefully examining each image to determine whether a violation meets the criteria for citation issuance. 

• Apply jurisdiction-specific rules, violation thresholds, and evidentiary standards consistently across all assigned programs. 

• Assess image quality, vehicle identification, and violation elements to ensure accuracy before transmitting to the next processing stage. 

• Flag ambiguous, unclear, or non-compliant images for supervisor review in accordance with escalation procedures. 

• Maintain a high level of accuracy and throughput to meet daily and weekly production targets. 

Document & Data Processing 

• Receive, process, and classify documents and violation data from electronic and hard copy sources. 

• Sort, image, file, and archive documents and records by form type and program requirements. 

• Capture and enter data accurately based on client-specific requirements and established procedures. 

• Verify data generated by automated extraction tools, correcting errors and flagging discrepancies. 

• Ensure completed data and processed images are transmitted to the appropriate next level in a timely manner. 

• Support outbound correspondence processing as required by client contracts. 

Quality & Compliance 

• Follow all established processing procedures, quality standards, and client contract requirements. 

• Maintain a consistent error rate within program quality benchmarks. 

• Participate in quality audits and accept coaching to improve accuracy. 

• Comply with all Elovate policies, data privacy requirements, and program-specific confidentiality standards. 

• Report system issues, image quality problems, or unusual volume trends to the supervisor promptly. 

• Entry-level role; no prior experience required — we will train the right candidate. 

• Strong attention to detail with the ability to make consistent, accurate decisions at volume. 

• Comfortable working in a production environment with daily throughput expectations. 

• Ability to prioritize, multi-task, and maintain focus and accuracy under pressure. 

• Basic computer proficiency; comfortable navigating web-based platforms and data entry tools. 

• Self-motivated and able to work independently with minimal direction. 

• Strong communication skills and willingness to ask questions and accept feedback. 

• Prior experience in data entry, document processing, image review, or a production operations environment. 

• Familiarity with traffic enforcement, public safety, or government services. 

• Experience working in a role requiring high accuracy and adherence to defined procedures. 

Elovate uses AI-assisted tools to support the image review process. Image Review Associates are expected to work comfortably alongside these tools while applying their own judgment to every decision. 

• Work with AI-assisted image processing tools that may pre-screen images or flag potential violations — your role is to review those outputs and make the final adjudication decision. 

• Understand that AI tools support your work but do not replace your judgment; every citation decision requires human review and sign-off. 

• Report unexpected AI tool behavior, unusual outputs, or quality concerns to your supervisor so improvements can be made. 

• Be open to learning and adapting as Elovate introduces updated AI tools and workflows into the image review process. 

• Participate in training sessions on new AI-assisted tools and contribute feedback on usability and accuracy.