Senior Service Designer - Product & Experience

Senior Service Designer 

Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent 

Design with impact. Lead with empathy. Transform experiences. 

The Role 

Capco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy. You’ll work on complex transformation programmes addressing today’s most relevant challenges, from advancing inclusive design in high-street banking to helping global business organisations adopt customer-driven operating models. 

What You’ll Do 

• Facilitate senior-level workshops and lead discovery activities to define experience design strategies, leveraging AI-enabled research, insight synthesis, and sense-making techniques 
• Translate user needs into concepts, service blueprints, and artefacts that align business strategy with user needs 
• Incorporate