Job Summary:

Position Title: Security Officer

Department:              Music Hall

Reports To:                Music Hall Director

FLSA Status:             Non-Exempt

Job Summary:

• Greet, bid farewell and thank every guest
• Offer information to guests regarding entertainment schedules, specials, hours of operation, menu etc.
• Operate lifts for guests requiring assistance
• Respond to guest inquiries and requests

Essential Functions:

• Ensure guest safety

• Prevent and resolve altercations among guests
• Deal with disruptive guests and, if necessary, see that they leave the premises
• Lead guests and other employees in emergency evacuation procedures and provide assistance
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Check identification of all guests who do not appear to be of legal drinking age (must have ID books from all states)
• Prevent guests without proper identification from entering the premises
• Enforce House policy regarding photos/videos/recording devices
• Safeguard against theft
• Communicate with artists regarding needs and/or requests
• Protect the privacy of artists
• Ensure the proper maintenance of stanchions and barriers, including the lifting/moving of stanchions and barriers up to 150 lbs.
• Assist with Private and Special Events
• Maintain necessary communications with all departments
• Communicate with radios (all door staff and management should remain in constant contact throughout shift)

Job Qualifications:

Required:

• Ability to work late hours
• Must be a team player
• Understand guest service
• Must be 21 years of age or older
• Must be able to obtain an alcohol awareness card
• Must obtain NV Gaming Control Board Registration

Preferred:

• Previous experience in security or crowd control
• Experience in customer service in a face to face environment.

Physical Demands / Working Environment:

• Working environment is very fast-paced
• May require standing for extended periods of time
• May require light lifting / moving of items from time to time