About the role
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI’s mission is to protect our customers while providing world-class service and peace of mind. That’s not something you can bottle up and sell – it’s a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.
What You'll Do:
- Provide fantastic customer service focused on dispute resolution and overcoming challenges
- Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
- Provide solutions-based approaches to retain customers who are considering service cancellation.
- Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
- Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them.
- Consistently improve retention rates and achieve retention goals.
- Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.
What We're Looking For:
- Upbeat personality and a fun, positive attitude
- 2 - 3 years previous sales or customer retention experience
- Strong customer service and people skills
- Ability to consistently meet and exceed performance targets
- Coachability with a desire to grow professionally
- Ability to work a flexible schedule, including weekends
- Experience with CRM system such as SalesForce is a plus, but not required
- Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
What’s In It For You:
- $50,000 to $80,000 Annual Compensation
- Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
- Higher shift pay for working nights and weekends
- Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO
- Free monitored security system after 90 days.
- Engaging and fun company culture that’s made up of a diverse group of people
- Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
Aplyr's read
CPI Security specializes in cutting-edge security and home automation solutions, attracting professionals passionate about safety, technology, and customer service.
What's promising
- •CPI Security offers innovative home automation and monitoring solutions, appealing to tech-savvy customers.
- •The company is expanding its workforce, indicating growth and stability.
- •CPI Security provides diverse roles, from engineering to sales, catering to various professional skills.
What to watch
- •High competition in the security systems market could pressure CPI Security's growth.
- •Frequent hiring for sales roles may indicate high turnover or aggressive expansion.
- •Limited public information about the company's internal culture and employee satisfaction.
Why CPI Security
- •CPI Security integrates advanced technology into its security solutions, setting it apart in the industry.
- •Focus on both residential and commercial clients broadens its market reach.
- •Emphasis on home automation positions CPI Security as a leader in smart security solutions.
Aplyr’s read is generated by AI from public sources. Was it useful?
About CPI Security
CPI Security provides advanced security solutions, including home automation and monitoring services, aimed at enhancing safety and convenience for residential and commercial clients.
