About the role
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.
As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly - customer-centric. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues. TSEs work closely with Plaid’s product and engineering teams, and we have a high technical bar to ensure that we all speak the same language. Our Support team sets aggressive goals to meet the standards our customers expect, and we collaborate cross-functionally with our Engineering, Product, Financial Access, and Go-to-Market teams in order to achieve these goals. This role requires candidates to be based in the Eastern Time Zone (EST/EDT) to align with customer needs and team collaboration
Aplyr's read
Plaid is a key player in fintech, enabling secure financial data access for app developers. It attracts talent passionate about innovation and technology.
What's promising
- •Plaid's platform is integral to many fintech applications, offering significant impact on the financial ecosystem.
- •The company is expanding its team across diverse roles, indicating growth and stability.
- •Plaid's focus on secure data access supports the development of cutting-edge financial products.
What to watch
- •The fintech industry is highly competitive, posing challenges for sustained differentiation.
- •Regulatory changes in data privacy could impact Plaid's operations and services.
- •Limited public information about Plaid's long-term financial health and profitability.
Why Plaid
- •Plaid specializes in connecting apps to bank accounts, a niche yet crucial fintech service.
- •It empowers developers with tools to innovate in financial services, setting it apart from traditional banks.
- •Plaid's commitment to secure data access is a cornerstone of its business model.
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About Plaid
Plaid is a financial technology company that provides a platform for connecting applications to users' bank accounts. By enabling secure access to financial data, Plaid empowers developers to create innovative financial products and services, significantly impacting the fintech landscape.
