Project Engineer (Customer Success) - Wireless

About Inorsa

At Inorsa, we’re not just building technology — we’re shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before. 

Headquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game. 

As we continue to scale, we’re looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If you’re passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you. 

About the Role

Inorsa is seeking a Project Engineer (Customer Success) to serve as the technical backbone of our customer relationships across the telecom infrastructure ecosystem. This is a hybrid role that blends customer success, telecom engineering domain knowledge, and technical expertise in SaaS. 

In this role, you will own post-sale technical success and value realization for customers using the Inorsa platform. You will act as a trusted technical advisor to customer engineering teams while also serving as a customer-embedded product partner, ensuring our platform maps directly to real-world telecom workflows such as structural analysis, tower modifications, and infrastructure planning. 

You will work closely with customers, product management, engineering, sales, and leadership to drive adoption, retention, expansion, and product-market fit. This role is ideal for someone who understands telecom infrastructure engineering and wants to apply that expertise in a high-impact SaaS environment. 

What You’ll Do

Technical Success & Customer Ownership 

• Serve as the primary post-sales technical owner for a portfolio of telecom infrastructure customers 

• Develop and execute customer success plans aligned to engineering workflows, operational KPIs, and business outcomes 

• Act as a trusted advisor to structural engineers, RF engineers, project managers, operations leaders, and executives 

• Lead Executive Business Reviews (EBRs) focused on adoption, engineering efficiency, ROI, and roadmap alignment 

• Ensure customers achieve measurable value from platform adoption across planning, analysis, design, and delivery 

Technical Enablement & Workflow Integration 

• Lead onboarding, configuration, and workflow mapping for engineering and design teams 

• Translate traditional telecom infrastructure processes (e.g., structural analysis, tower modifications, drafting) into scalable SaaS workflows 

• Support customer use cases involving: 

• M&A, Lease Abstraction, Data Warehouse 

• Structural analysis and modification workflows 

• Tower, mount, and infrastructure design 

• Engineering calculations, drawings, and compliance requirements 

• Act as the technical escalation point for complex customer issues, coordinating closely with internal engineering and support teams 

• Proactively monitor usage, system health, and adoption patterns to identify risk and optimization opportunities 

Product Partnership & Voice of the Customer 

• Serve as an advocate and Voice of the Customer (VoC) for users 

• Partner closely with Product Management to: 

• Validate feature requirements against real-world engineering workflows 

• Influence roadmap prioritization with customer-backed insights 

• Participate in design reviews, betas, and early access programs 

• Translate customer feedback into clear, actionable product requirements grounded in industry realities 

• Help define success metrics for new features and support successful customer rollout 

Adoption, Retention & Expansion 

• rustaidataanalyticsproductdesignsales