About the role
Pay: $20/hour+ (based on experience)
Company: United Fleet Management
Come join a team where the customer is at the center of everything we do. At United Fleet Management, our Customer Care Representatives play a critical role in guiding customers through the steps of their truck lease experience—from paperwork to delivery.
What You’ll Do:
- Guide customers through the lease completion process with accuracy and professionalism
- Prepare and send lease agreements via DocuSign, ensuring all documents are completed correctly
- Verify required documentation, including driver’s licenses, insurance, and motor vehicle paperwork
- Coordinate and schedule vehicle delivery appointments once documentation is finalized
- Proactively communicate with customers to provide updates and ensure a smooth experience
- Answer questions related to vehicles, lease terms, and next steps
- Follow up with customers after delivery to ensure satisfaction and request reviews
- Collaborate with team members to review work and maintain high accuracy standards
What We’re Looking For:
- Strong attention to detail and organizational skills
- Excellent communication and customer service abilities
- Self-motivated with the ability to manage multiple tasks
- Team-oriented mindset—we rely on each other to succeed
- Comfortable working with digital tools such as DocuSign and internal systems
- Previous customer service or administrative experience preferred
Why Join Us:
- Paid Time Off starting your first week and 401k with company match
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Year-end bonus program for all employees (Garff Giveback)
- Opportunity to directly impact customer satisfaction and business success
- Fast-paced, engaging role with room to grow
- Team-driven environment with strong support and accountability
Aplyr's read
Ken Garff Auto Group thrives on a family-owned ethos, attracting automotive enthusiasts and professionals dedicated to customer service and vehicle expertise.
What's promising
- •Ken Garff Auto Group offers diverse roles across multiple dealerships, providing varied career paths.
- •The company is family-owned, which may foster a close-knit work environment.
- •Opportunities for advancement exist, as seen in their hiring of apprentices and interns.
What to watch
- •Automotive industry fluctuations could impact job stability.
- •Family-owned structure may limit decision-making autonomy for employees.
- •Limited public information about work-life balance and employee satisfaction.
Why Ken Garff Auto Group
- •Ken Garff's family-owned status differentiates it from many corporate automotive groups.
- •The company has a strong regional presence with dealerships across the U.S.
- •Focus on both new and used vehicles provides diverse sales and service experiences.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Ken Garff Auto Group
Ken Garff Automotive Group is a family-owned automotive dealership group that operates multiple dealerships across the United States, offering a wide range of new and used vehicles along with automotive services.
