Associate Customer Success Manager - 100% Remote - Philippines

NOTE: This is a FULLY remote role, but the candidate must be within the Philippines to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within the Philippines.

This shift will be working on US EST timezone.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn . Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

We’re looking for a Customer Success Associate to join our team and support our SMB customers across key markets. This is a great opportunity for someone who enjoys working closely with clients, thrives in a fast-paced environment, and loves turning day-to-day customer interactions into long-term success and retention.

In this role, you’ll act as a trusted partner for a portfolio of small and medium-sized customers, helping them navigate requests, solve issues, and get ongoing value from Hostaway. A large part of your day-to-day work will be focused on managing tickets and client requests, so we’re looking for someone who is organized, responsive, and comfortable handling a high volume of customer conversations with care and confidence.

Your Mission

• Handle and process cancellation requests, discount requests, and training requests, focusing on retaining customers and preventing churn

• Improve usage and adoption through proactive and content-driven communications

• Diagnose potential barriers to renewal and work with customers to overcome these barriers

• Demonstrate commitment to our customer base through the highest level of responsiveness

• Identify ways we can consistently delight our customers

• Proactively communicate with customers to provide helpful information, invite them to events, and assist with outreach campaigns