Practice Manager

Position Summary   

The Practice Manager leads the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team. This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish.  

Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders to lead assigned Care Centers.  

 Key Responsibilities  

 

Practice Managers at SOL drive Integrated Care Excellence by:  

 

• Partnering with Therapy Supervisors to address challenges affecting both clinical and operational areas  

• Serving as an accountability partner for the Therapy Supervisor regarding operational aspects of clinical work  

• Supporting the implementation of new clinical initiatives from an operational perspective  

• Facilitating internal referrals and ensure clinicians have time available to collaborate on shared patients 

 

Practice Managers at SOL promote Seamless Experience by: 

• Implementing standardized workflows across the patient lifecycle to ensure consistency and efficiency in patient flow and experience  

• Proactively managing self-pay collections and time-of-service payments, while implementing effective strategies for past-due balance collection  

• Implementing systems to gather and respond to patient feedback with empathy and solution-orientation 

• Identifying opportunities and implementing solutions to  

• Increase new patient conversion rates  

• Increase existing patient retention rates 

• Reduce no-show/cancellation rates 

• Ensure consistent, high-quality front desk operations and patient communication  

 

Practice Managers at SOL ensure Superior Access by: 

• Drive schedule optimization to maximize provider productivity and patient access, partnering with Therapy Supervisors to address clinician engagement and behaviors when needed 

• Implement standardized workflows to ensure consistency and efficiency  

• Ensure compliance with regulatory requirements and organizational policies  

• Lead operational quality improvement initiatives at the practice level  

• Collaborating on staffing plans and resource allocation decisions  

• Take ownership of managing office expenses within approved budgets  

 

Practice Managers at SOL create the Best Place to Work by:  

• Proactively identifying and addressing team performance concerns through direct feedback, coaching, and support  

• Participating in the hiring process for administrative care team members and lead operational aspects of onboarding  

• Creating development plans with each team member and monitor progress regularly  

• Identifying training needs for administrative care team members, coordinate appropriate learning opportunities, and share appropriate resources 

• Leading weekly administrative care team meetings to address operational updates and performance&