About the role
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Field Service Operations Manager__
Your role and responsibilities
In this role, you will have the opportunity to lead the QLD Field Service team with full accountability of running the day-to-day field service activities and to overachieve customer expectations. Each day, you will create, implement, and review field service operations strategies for designated area(s) based on the global service business strategy. You will also showcase your expertise by ensuring customer focus, understanding sense of urgency, and care in your area of responsibility.
The work model for the role is: Hybrid
You will be mainly accountable for:
Ensuring customer retention by delivering superior customer service experience in field service activities.
Driving continuous improvement of field service quality, enabling a first-time-right implementation.
Steering performance of the field service activities by following up on Key Performance Indicators (KPIs) and driving corrective actions based on them.
Guiding a continuous improvement culture and the implementation of improvements to achieve service excellence in your area of responsibility.
Qualifications for the role
Strong experience in the electrical sector with 3–5 years in field service management
Advanced capability supported by solid proficiency in Salesforce and SAP
Proven leadership, team management, problem‑solving, and critical‑thinking skills
Demonstrated track record and extensive knowledge of the electrical industry
More about us
ABB’s Service Division works closely with customers to enhance the availability, reliability, predictability, and sustainability of electrical products and installations.
Our extensive service portfolio includes product care, modernization, and advisory services designed to improve performance, extend equipment lifetime, and deliver higher levels of operational and sustainable efficiency.
We support customers in keeping resources in use for as long as possible, extracting maximum value from their assets. When products reach the end of their useful life, we help recover and regenerate materials to support a circular, sustainable approach.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Aplyr's read
ABB blends cutting-edge robotics and automation with a commitment to sustainability, attracting tech-driven professionals eager to shape the future of industry.
What's promising
- •ABB is a leader in industrial automation, offering robust career growth in a future-focused sector.
- •The company's commitment to sustainability aligns with global environmental priorities, appealing to eco-conscious professionals.
- •ABB's diverse roles, from engineering to legal services, provide varied career paths.
What to watch
- •The complexity of ABB's global operations may lead to bureaucratic challenges.
- •Frequent restructuring can create uncertainty about job stability.
- •Limited public information about work-life balance at ABB.
Why ABB
- •ABB's integration of robotics with electrification is a key differentiator in industrial innovation.
- •The company's global presence offers international career opportunities and exposure.
- •ABB's focus on sustainable solutions differentiates it from traditional industrial firms.
Aplyr’s read is generated by AI from public sources. Was it useful?
About ABB
ABB is a global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. The company operates in robotics, automation, and electrification.
