Senior Customer Service Agent I

Ecolab is seeking a Senior Customer Service Agent I to provide customer service support for Food and Beverage, Textile Care, and Life Sciences business units supported by North America Customer Service. This broader scope of responsibility significantly adds to the complexity and training required for this position.   
 

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Adhere to company and department policies and procedures
• Achieve individual goals utilizing good time management skills
• Respond promptly to daily calls and from multiple divisions
• Process DFO orders and inquiries between calls
• Research and respond to customer and field complaints
• Review and process orders placed via digital channels

Position Details:

• The hours for this role will be set hours between 8am – 5pm (central time), Monday – Friday  

 
Minimum Qualifications:

• High school diploma or equivalent
• 6 months of Customer Service experience

 
Preferred Qualifications:

• Undergraduate degree completed or in process
• Strong oral and written communication skills
• Ability to work independently in a multi-division, fast paced environment
• Experience with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
• Knowledge of Ecolab’s policies and procedures