Customer Service Specialist

What you will do:

As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will take ownership of the end‑to‑end order administration and fulfillment cycle, ensuring a smooth, accurate, and customer‑centric process from order intake to final delivery. In this role, you will contribute to strengthening our customer relationships, supporting operational excellence, and enabling sustainable business growth within a high‑performing team culture.

How you will do it:

• Oversee the complete order processing value chain, serving both direct customers and our distribution network with consistency and precision.
• Engage with customers proactively, addressing inquiries and managing all sales order documentation with professionalism.
• Coordinate seamlessly with internal stakeholders and external suppliers to secure timely, compliant, and high‑quality order fulfillment.
• Ensure accurate and up‑to‑date data management within the ERP system.
• Act as the primary liaison for logistics operations, overseeing shipment coordination, transportation steps, and customs procedures.
• Deliver exceptional customer service by resolving issues efficiently and maintaining a solutions‑oriented approach.
• Monitor financial follow‑ups diligently, ensuring all transactions align with company policies and performance standards.

What we look for:

• Proven experience in customer service roles or as a Client Service Representative.
• Strong communication capabilities, with a focus on active listening, clarity, and customer orientation.
• Familiarity with ERP systems, ideally SAP.
• A proactive, adaptable mindset with the ability to engage effectively with diverse customer profiles.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• High attention to detail and a commitment to delivering a consistently excellent service experience.