Manager, Operations at Opendoor

About the role

Aplyr's Quick Take

This role is about managing a team of Operations Specialists in Toronto, focusing on improving workflows and integrating AI tools into operations. You'll be hands-on in designing systems, resolving escalations, and shaping the team's culture and performance. It's a management position with a strong emphasis on operational efficiency and team development.

Good fit

Ideal candidates have experience managing operations teams in fast-paced environments and are comfortable using AI tools. You should thrive in ambiguous situations and have a proactive approach to problem-solving.

Worth noting

The role involves significant collaboration with cross-functional teams and requires a strong ability to adapt to evolving processes. Be prepared for a dynamic environment as the company is still building out its operational frameworks.

About the role:

Opendoor is hiring a Manager, Operations to lead our Toronto-based operations team. This is a hands-on management role: you'll own the performance and development of a team of Operations Specialists while actively shaping how the function operates in a rapidly evolving, AI-native environment.
You'll be in the work, designing systems, debugging escalations, improving workflows alongside AI tools, and building the playbook for how operations run at scale while coaching, and managing the impact and performance of the team.

What you’ll do:

Lead and develop a team of Operations Specialists across operational workflows
Own team performance: set expectations, manage throughput, and ensure the team is meeting SLAs and transaction deadlines
Design and iterate on workflows in partnership with operations leads, incorporating AI tooling to continuously improve efficiency and accuracy
Serve as the primary escalation point for complex cases that require judgment beyond the specialist level
Coordinate cross-functionally with acquisition, renovation, resale, and finance teams
Partner with R&D and ops AI teams to identify automation opportunities, test new tools, and give feedback on what's working
Build the culture of the team: hire people who want to work with AI, move fast, and improve the work every day
Be the single accountable person for your function in Toronto

What you’ll bring:

Hands-on comfort with AI tools and technology; you actively use AI in your own work and can coach a team to do the same
Proven experience managing operations teams, in high-volume, deadline-driven environments
Experience building or scaling operations teams; you know how to set culture and norms early
Strong operational instincts: you can look at a workflow and quickly identify what's broken, what should be automated, and what needs a human
Excellent communication and stakeholder management skills; you'll be the bridge between Toronto execution and US-based teams
High accountability and bias toward action; you fix problems before they become someone else's escalation
Comfortable in ambiguity; processes are still being built and you'll be a primary architect of how this team operates
Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential

Compensation:

The compensation package offers a base salary plus Opendoor equity (RSUs). Pay varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees.

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

Skills & Tags

ai data design

Aplyr's read

Opendoor is transforming real estate with technology, attracting professionals skilled in data, AI, and operations to streamline home buying and selling.
Synthesized from recent postings & public sources

What's promising

•Opendoor's technology simplifies home transactions, reducing traditional complexities.
•The company offers competitive roles in AI and data-driven decision-making.
•Opendoor's innovative model appeals to tech-savvy professionals in real estate.

What to watch

•Opendoor faces significant competition from other real estate tech platforms.
•The real estate market's volatility can impact Opendoor's business model.
•Profitability remains a challenge as the company scales its operations.

Why Opendoor

•Opendoor provides instant home offers using advanced data analytics.
•The company integrates AI to enhance customer experience in real estate.
•Opendoor's model challenges traditional real estate processes with tech efficiency.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Opendoor

Opendoor

opendoor.com

View company

Opendoor is a technology-driven real estate company that simplifies the process of buying and selling homes. By leveraging data and technology, they provide homeowners with instant offers and a streamlined transaction experience, significantly impacting the traditional real estate market.