Senior Data Scientist
Confirmed live in the last 24 hours
Vonage
Job Description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Senior Data Scientist — Verify V2 Data Products, Insights & Monetization
Mission
Build the quantitative foundation that proves and amplifies Verify v2's value—transforming verification telemetry into a reliable, customer-facing data infrastructure that demonstrates measurable ROI, optimizes channel economics, and lays the groundwork for an autonomous identity and verification platform.
You'll own the end-to-end data pipeline from raw events to customer-visible metrics that answer the question every customer asks: "What is this product actually worth to my business?"
What You'll Own
1. Customer Value Infrastructure (Prove ROI at Every Level)
Build the metrics that quantify customer-specific business impact:
- Design and maintain a real-time Customer ROI Engine calculating cost-per-successful-verification, fraud savings, conversion lift, and time-to-value by customer, segment, and use case
- Create customer-facing Value Dashboards showing verification success rates vs. industry benchmarks, cost efficiency trends, and projected savings
- Develop attribution models connecting verification outcomes to downstream business metrics (account activations, transaction completion, fraud prevented)
Establish pricing intelligence at the customer level:
- Build granular unit economics visibility: cost-to-serve, margin contribution, and channel mix efficiency per customer
- Model willingness-to-pay signals and usage patterns to inform tiered pricing and custom packaging
- Quantify the revenue impact of workflow configurations (Silent Auth-first vs. SMS fallback economics)
2. Channel Performance & Optimization (Make Every Verification Smarter)
Create a single source of truth for channel economics:
- Unified performance metrics across SMS, Voice, Email, WhatsApp, and Silent Authentication: deliverability, latency, conversion rate, cost-per-success, and failure taxonomy
- Country × carrier × channel performance matrices with confidence intervals and anomaly flags
- Real-time channel health monitoring with automated alerting for degradation
Build the intelligence layer for workflow optimization:
- Predictive models for optimal channel routing (next-best-channel given geography, time, customer segment, historical performance)
- Fallback effectiveness analysis: quantify conversion recovery and cost trade-offs for each fallback path
- Silent Authentication signal analysis: success/rejection drivers, speed benchmarks, and UX impact measurement
3. Product Data Platform (Foundation for Autonomy)
Design data architecture that enables autonomous decision-making:
- Define the canonical event schema and taxonomy for all verification touchpoints (API calls, webhook events, workflow steps, outcomes)
- Build certified, versioned datasets powering self-serve analytics, ML models, and customer-facing products
- Implement data quality infrastructure: lineage tracking, anomaly detection, freshness SLAs, and automated reconciliation
Ship ML/analytics products that move toward autonomous verification:
- Conversion propensity models: predict verification success probability in real-time to optimize routing
- Fraud & abuse detection: anomaly scoring for traffic pumping, IRSF patterns, and bot behavior—with automated response recommendations
- Time-to-verify prediction: forecast completion time to enable SLA commitments and dynamic timeout tuning
- Customer segmentation: behavioral and commercial clustering for personalize
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