About the role

Aplyr's Quick Take

This role is about managing programs that improve customer support and reduce friction in their experience with Outreach's products. You'll work closely with various teams to identify issues and implement solutions, focusing on communication and process improvement. It's an individual contributor role with a strong emphasis on customer empathy and technical program management.

Good fit

Ideal candidates have experience in program management or customer support roles, with a knack for problem-solving and a process-oriented mindset. Strong communication skills and the ability to work collaboratively across teams are essential.

Worth noting

The position is hybrid, requiring regular in-office presence in Prague, which may not suit those looking for fully remote work. The focus on customer success is strong, indicating a culture that values tangible impact over just technical support.

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About The Team

When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company—we are here to make our customers successful.” The Customer Success and Support teams are at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. We
work to connect cross-functional stakeholders from Product, Marketing, and Engineering with customers. The ownership is tangible on this team—our customers' pain is our pain and their win is our win.

The Role

The Program Manager, Supportability is responsible for helping to identify where customer friction originates and systematically eliminating it. You will help execute feedback programs across customers, Support, and Product/Engineering to identify root causes of issues and drive durable fixes—through product improvements, better instrumentation, documentation, and other proactive measures. In the day-to-day you will run technical programs that improve supportability, prepare Support for new products and features, and drive change through clear insights. You are a self-starter with strong customer empathy and urgency, organized, process-minded, and an excellent communicator.

Location

While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your colleagues on weekly regular basis, attend in-person meetings and company events.

This is a full-time, permanent role, not eligible for contractors and for work from other countries.

#LI-RG1

NOTE:

The offer is contingent upon successfully passing the background screening process.

Skills & Tags

go ai data product marketing

Aplyr's read

Outreach is a sales engagement powerhouse, attracting talent in AI, security, and global account management to drive sales productivity and innovation.
Synthesized from recent postings & public sources

What's promising

•Outreach integrates automation and data insights to boost sales team efficiency.
•The company is expanding globally, with recent hires in Prague and EMEA.
•Strong focus on AI and security, with roles in intelligence tooling and corporate security.

What to watch

•Highly competitive industry with numerous similar sales engagement platforms.
•Rapid expansion may strain resources and affect company culture.
•Dependence on technology means vulnerability to software issues and cyber threats.

Why Outreach

•Outreach's emphasis on conversation intelligence sets it apart in sales tech.
•Investment in AI-driven knowledge graphs highlights a commitment to cutting-edge technology.
•Global hiring strategy indicates a focus on diverse and international perspectives.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Outreach

Outreach

outreach.io

View company

Outreach is a leading sales engagement platform that helps sales teams improve their productivity and effectiveness through automation and data-driven insights. By streamlining communication and engagement processes, Outreach enables organizations to close deals faster and enhance their overall sales performance.