Technical Services Manager Asia Pacific

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

This is a meaningful role to support Castrol across the Asia Pacific Business as it targets growth across all markets and channels. The role will lead the Asia Pacific Technical Services team to drive the delivery of value for our customers.

As a Technical Services Manager, you will lead a team of Technical Services Specialists in 6 geographical clusters (Australia and New Zealand, Vietnam, Thailand, Malaysia/Singapore/Philippines, Indonesia and Japan/Korea) in supporting the Sales and Marketing teams to differentiate their offer through the use of analysis, training, innovative service offerings, product and digital technology without compromising safety, quality and performance.

You will be responsible for delivering, effective technical and product application expertise that drives customer outcomes and builds strong internal partnerships.

If you thrive in multifaceted environments, enjoy collaborating with diverse, cross‑functional teams, and are driven to make a lasting impact in a critical industry, we’d love to hear from you!

What you will deliver

• Responsible for defining the overall technical services framework and strategy for the Asia Pacific business.
• Work closely with the Sales, Marketing, and Technology team to build the Technical Services road-map for the geography.
• Evaluate opportunities to consolidate and standardize technical services activity, which includes identifying and employing best-practice from within the region and Globally within Castrol
• Work with Marketing to ensure the product range meets requirements of the Market Strategy. Provide technical input for product portfolio optimisation, customer trends and competitor product in-field performance.
• Develop relationships with key customers across the business (e.g. OEM’s, Key Accounts, Distributors) and ensure team is engaged in identifying new requirements for products and capturing current and future needs.
• Keep abreast of the latest technical developments so as to be able to drive thought leadership and build capability within the Technical Services team.
• Plan and implement continuous capability development programs through technical, product knowledge and customer service skills trainings through the use of AI and Digital tools.
• Ensure safe and compliant delivery of technical service offer elements.
• Provide the team with a clear direction and defines standards of performance expected; Supervise performance and provide timely and constructive feedback to enable team development; Motivate and empower others to achieve goals and provides others with coaching and development opportunities.

What you will need to be successful

We know great candidates don’t tick every box, so if this role excites you, we encourage you to apply.

Education

• A university degree or post graduate degree holder.
• Tertiary qualifications in a technical discipline such as Engineering or Chemistry, or Trade Mechanic qualification.

Experience

• Minimum 10 years of technical experience in automotive, mining, heavy industrial equipment, or oil and lubes related industries.
• Strong knowledge of B2C and B2B markets
• Team leadership experience highly regarded
• Strong technical understanding of lubricants and product applications.
• Experience in these markets (Australia and New Zealand, Vietnam, Thailand, Malaysia/Singapore/Philippines, Indonesia and Japan/Korea) is preferred.

Skills & Competencies

The ideal candidate will demonstrate strong technical presentation and communication skills, with the ability to translate complex concepts into clear, actionable insights. They will bring a proven capability in generating meaningful insights to support decision-making, alongside a solid foundation in lubricant technology and product innovation. Expertise in product specifications, standards, applications, and regulatory requirements is essential, as is experience in product application. The role requires proficiency in the commercialisation and deployment of lubricant technologies, supported by a deep understanding of quality tools, systems, and process improvement practices. Candidates should also be able to communicate clearly and concisely on product stewardship and compliance matters, and possess expert-level knowledge of industry testing and product performance to drive customer value and competitive advantage.

Why join us?

At bp Castrol, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.